Avatar of Moon #2871
Moon #2871
Random freezes for 2-5 seconds(1)Category: Technical SupportJuly-22-2013 11:44 AM PDT (9 years ago) Go to Blizzard forum post
Hello,

i am asking you for help, because you are my last hope.
When i play Diablo 3 sometimes game freeze for few seconds and than run normaly. Sometimes its 2-5 times in row and than again all its ok.
I am not pc expert but i know alot about PCs.

So whats i tried:
- updated windows (all updates installed, using windows 7 64bit home)
- updated all drivers from manufacturer website (graphic card also from nvidia site)
- cleaned pc with advanced system care (also used ccleaner separately)
- scaned pc for viruses, malware, etc.
- scaned pc for temperature issues
- scanned HDD (western digital utility), RAM (memtest)
- lowered game settings to minimum (no change)

My laptop type: ASUS K53SV, bought another 4gb ram, so i am using 8gb now.

Today i decided to reinstall pc to factory settings, than only update windows. Using factory drivers, but problem occurs again.

Now i am really out of ideas what to try, so i am asking you for help. If you need any logs from my side i can send them.

PS: sorry for my english
Avatar of Prokkar
Prokkar
Random freezes for 2-5 seconds(2)July-23-2013 2:30 AM PDT (9 years ago) Go to Blizzard forum post
Hello,

Please measure the temperature of your system while playing the game and paste the results here. You can use HWMonitor to do this:
http://www.cpuid.com/softwares/hwmonitor.html

You can take a screenshot of the results, upload the screenshot to a free hosting site and paste the link here.
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Prokkar
Random freezes for 2-5 seconds(4)July-24-2013 2:41 AM PDT (9 years ago) Go to Blizzard forum post
The temperature of your CPU seems fine.

Check your power settings in Windows and make sure they are set to high performance and not energy saving.
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Prokkar
Random freezes for 2-5 seconds(6)July-25-2013 2:16 AM PDT (9 years ago) Go to Blizzard forum post
I'm glad that you have solved your issue Moon :)

Thank you for the update.
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