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HermanWolke #2463
Keep getting disconnected(1)Category: Technical SupportJuly-14-2013 1:28 PM PDT (9 years ago) Go to Blizzard forum post
Guys I keep getting disconnected from game. I tried solo and public games. This happens after few minutes of playing. Game freeze and I get message " Client has been disconnected. Please log in again" This is really annoying. Please help
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Prokkar
Keep getting disconnected(2)July-15-2013 1:41 AM PDT (9 years ago) Go to Blizzard forum post
Hello,

What type of internet connection do you use?

Do you connect to your router/modem using a cable or wireless connection?

What security software do you use?

Please paste your trace route report in this thread. Make sure that you create it when experiencing the issue.
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Prokkar
Keep getting disconnected(4)July-16-2013 1:51 AM PDT (9 years ago) Go to Blizzard forum post
4 * 47 ms 68 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]


You are losing packets here which might be causing connection issues.

6 47 ms 75 ms 41 ms core1b-ctn-gi0-1.ip.isnet.net [168.209.2.4]
7 204 ms 195 ms 187 ms 168.209.246.66


There are also significant latency spikes between these two hops that could affect the quality of your connection in game.

I'd recommend contacting your ISP for assistance with this issue as we're unable to assist with connection issues that do not originate within our network infrastructure.
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