 | Authentication after dc?(1) | Category: Technical SupportJuly-10-2013 2:13 PM PDT (9 years ago)  |
| Dear Sir or Madame, this is a request for investigation. I would like to know why i was disconnected roughly 10 min ago. The dc lasted 2? minutes. No lag, but immediate disconnect. I relogged immediatly and it asked for my authentication code. Why? Usually i does ask for the code like once a day... was it a security check dc from blizz? I wouldn't care if it weren't for two things. first it killed my hc char, and second the problem does not seem to have been caused by me. I want to know what happened. It happened before but at the time it did not matter. I want to know whether there is a point in playing exciting hc when level advancement seems determined by luck, aka does d3 disconnect me at random intervalls and where am i at the time... If my death would have been a result of my hubris or overestimation of my survival skills i'd be mad, but learn from it and concede the point. It isn't my first HC death, but death because the game simply diconnects me? This, i do not hope to have to simply tolerate, i don't like playing the lottery... I would appreciate a response in any form, especially if it shows / explains what happened. If it is a freak occurance liable to happen again, i will have to stop playing hardcore, though normal seems less exciting... Yours sincerely, Caipa | ||
 | Authentication after dc?(2) | July-11-2013 3:18 AM PDT (9 years ago) |
| Hello, Without further details we can't check exactly what happened, but it does just sound like a connectivity issue. When your connection was re-established, the game will have asked for the authentication code as your location/IP details may have been refreshed, or the cache which governs your login details may have been updated. In order to ensure that this doesn't happen again, please do check our Optimisation guide: battle.net/support/article/optimising-your-internet-connection-windows If that doesn't help, we may be able to assist with a pathping to your region: battle.net/support/article/running-a-pathping-test | ||
