 | Stuck at "Updating Blizzard Update Agent"(1) | Category: Technical SupportJanuary-28-2013 1:43 PM PST (10 years ago)  |
| Such as the title says. I've been stuck here all day, and even after coming back at the end of the business day I'm still seeing the same thing. OS: Windows 7 x64 SP1 I've already run a trace route to the America's D3 server if it needs to be shown. | ||
 | Stuck at "Updating Blizzard Update Agent"(2) | January-28-2013 1:50 PM PST (10 years ago) |
| Abendschein, Could you try what's described in the following two articles please? https://us.battle.net/support/en/article/deleting-the-battlenet-cache-folder-pc?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS https://us.battle.net/support/en/article/deleting-battlenet-tools-folder-pc?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS If it doesn't help, since it appears you're playing from a campus, it would be helpful to know if any other students playing the game there are having similar problems. | ||
| Stuck at "Updating Blizzard Update Agent"(4) | January-28-2013 2:26 PM PST (10 years ago) |
| Abendschein, Connecting to Wow or SCII will do the same updating of Agent that Diablo III does. Can you verify either of those two games are still functional and if so, try Diablo III again? When started, they all check and update the same Agent files. | ||
| Stuck at "Updating Blizzard Update Agent"(6) | January-28-2013 2:59 PM PST (10 years ago) |
| Abendschein, Try starting Diablo III with the "Run as Administrator" option. To do that, just right click on the icon you use to start the game and that option will be listed. | ||
| Stuck at "Updating Blizzard Update Agent"(8) | January-28-2013 3:21 PM PST (10 years ago) |
| Abendschein, Ok, could you navigate to your C:\ProgramData\Battle.net\Client\Blizzard Launcher.1949\Logs folder and delete the file called "Blizzard Launcher.log"? Then try starting the game up again. I assume it will fail again and when it does, please post the newly created "Blizzard Launcher.log" file from the above location. | ||
| Stuck at "Updating Blizzard Update Agent"(10) | January-28-2013 3:33 PM PST (10 years ago) |
| Abendschein, Is there a "Blizzard Launcher.1949" folder? It ought to have 14 entries inside, 3 of which are folders. | ||
| Stuck at "Updating Blizzard Update Agent"(13) | January-30-2013 3:35 PM PST (10 years ago) |
| Abendschein, Logging into Wow or SCII should be adding to the log file I mentioned above. Are you sure you're able to enter those games all the way? Or is there another launcher version folder where you see Blizzard Launcher.1949 listed? Perhaps one for 1640? If so, see if there's a Logs folder inside it with the log file I mentioned. | ||
| Stuck at "Updating Blizzard Update Agent"(15) | January-30-2013 3:46 PM PST (10 years ago) |
| Abendschein, Use the Windows search utility and see if you can find the file "Blizzard Launcher.log". (without the quotes) | ||
