 | Very laggy connection to the servers.(1) | Category: Technical SupportJune-27-2013 2:34 PM PDT (9 years ago)  |
| Hi, when I am connected to the servers, the game is extremely lag. The game was working fine until roughly 0015 BST 27/05/13. ISP: Plusnet Country: UK Router: Cisco Linksys WAG120N Type of connection used: Wireless Operating System: Windows 7 Security System installed: None Pathping: Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233] over a maximum of 30 hops: 0 Jonathan-PC [192.168.7.9] 1 192.168.7.1 2 lo0-central10.pcl-ag06.plus.net [195.166.128.187] 3 link8-central10.pcl-gw02.plus.net [84.93.249.174] 4 214.core.access.plus.net [212.159.0.214] 5 ae1.ptw-cr02.plus.net [195.166.129.2] 6 ae2.ptw-cr01.plus.net [195.166.129.4] 7 te-4-2.car5.London1.Level3.net [217.163.45.249] 8 * ae-2-52.edge5.London1.Level3.net [4.69.139.107] 9 ldn-b5-link.telia.net [213.248.91.57] 10 ldn-bb1-link.telia.net [80.91.246.96] 11 adm-bb3-link.telia.net [213.155.136.111] 12 adm-b5-link.telia.net [213.155.130.47] 13 * * * Computing statistics for 300 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Jonathan-PC [192.168.7.9] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.7.1 0/ 100 = 0% | 2 74ms 0/ 100 = 0% 0/ 100 = 0% lo0-central10.pcl-ag06.plus.net [195.166.128.187] 0/ 100 = 0% | 3 36ms 1/ 100 = 1% 1/ 100 = 1% link8-central10.pcl-gw02.plus.net [84.93.249.174] 0/ 100 = 0% | 4 41ms 0/ 100 = 0% 0/ 100 = 0% 214.core.access.plus.net [212.159.0.214] 0/ 100 = 0% | 5 39ms 0/ 100 = 0% 0/ 100 = 0% ae1.ptw-cr02.plus.net [195.166.129.2] 0/ 100 = 0% | 6 39ms 0/ 100 = 0% 0/ 100 = 0% ae2.ptw-cr01.plus.net [195.166.129.4] 0/ 100 = 0% | 7 57ms 0/ 100 = 0% 0/ 100 = 0% te-4-2.car5.London1.Level3.net [217.163.45.249] 0/ 100 = 0% | 8 40ms 0/ 100 = 0% 0/ 100 = 0% ae-2-52.edge5.London1.Level3.net [4.69.139.107] 0/ 100 = 0% | 9 42ms 0/ 100 = 0% 0/ 100 = 0% ldn-b5-link.telia.net [213.248.91.57] 0/ 100 = 0% | 10 53ms 0/ 100 = 0% 0/ 100 = 0% ldn-bb1-link.telia.net [80.91.246.96] 0/ 100 = 0% | 11 47ms 1/ 100 = 1% 1/ 100 = 1% adm-bb3-link.telia.net [213.155.136.111] 0/ 100 = 0% | 12 48ms 0/ 100 = 0% 0/ 100 = 0% adm-b5-link.telia.net [213.155.130.47] Trace complete. | ||
 | Very laggy connection to the servers.(2) | June-28-2013 3:48 AM PDT (9 years ago) |
| Hello, There appears to be an issue around here: 3 36ms 1/ 100 = 1% 1/ 100 = 1% link8-central10.pcl-gw02.plus.net [84.93.249.174] 0/ 100 = 0% | That hop is dropping packets and may be behind the issues you're experiencing. Unfortunately this is outside of our networks and also your personal network, so we cannot affect the issue at this point. Please can you show this pathping to your network provider, as they should be able to investigate further. | ||
