 | An unexpected error of installing ptr(1) | Category: Technical SupportJanuary-15-2013 8:15 PM PST (10 years ago)  |
| An unexpected error has occurred. And Error code: BLZPTS00001. I dont know how to fix it. An try again and again. | ||
 | An unexpected error of installing ptr(2) | January-15-2013 8:25 PM PST (10 years ago) |
| IvanWu, It's generic error pretty much. To start, try temporarily disabling any internet security programs like an antivirus or software firewall. Try the PTR again after that. If it still has an error, try the steps in the following two articles: https://us.battle.net/support/en/article/deleting-the-battlenet-cache-folder-pc?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS https://us.battle.net/support/en/article/deleting-battlenet-tools-folder-pc?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS | ||
| An unexpected error of installing ptr(4) | January-15-2013 8:42 PM PST (10 years ago) |
| IvanWu, Did you change the folder location it tried to install in by default? | ||
