 | Major Graphics problem, bad looking textures(1) | Category: Technical SupportJanuary-18-2013 3:21 PM PST (10 years ago)  |
| Hi I stopped playing Diablo 3 a while ago and recently tried to get back into it. When I opened up Diablo the textures look like they are on the worst setting (even though I have most settings on ultra). This problem also occurs in Starcraft 2, but not WoW. I played the games when I was running a 32bit OS and migrated them over to this computer which is running 64bit if that makes a difference. Here are a few screenshots: https://docs.google.com/file/d/0B6b_N7sDgjmvQ0VReFBLN1o5cmM/edit https://docs.google.com/file/d/0B6b_N7sDgjmvVlRoSzA2bDFtVUE/edit https://docs.google.com/file/d/0B6b_N7sDgjmvTV9QSEVrTnJjZG8/edit https://docs.google.com/file/d/0B6b_N7sDgjmvWkZzNjBzdDMtbTA/edit https://docs.google.com/file/d/0B6b_N7sDgjmvU2MwNnBVMXBMT2c/edit https://docs.google.com/file/d/0B6b_N7sDgjmvdVYwb1VkRDRCaTA/edit https://docs.google.com/file/d/0B6b_N7sDgjmvejktWHhDMU4tTFk/edit https://docs.google.com/file/d/0B6b_N7sDgjmvM2NsUUxKLVhWN2s/edit https://docs.google.com/file/d/0B6b_N7sDgjmvcWRCTnNLdVkwc1k/edit https://docs.google.com/file/d/0B6b_N7sDgjmvbk1CWmlwM0h2MFU/edit Some DxDiag Info: ------------------ System Information ------------------ Time of this report: 1/19/2013, 10:07:52 Machine name: ZAHID-PC Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850) Language: English (Regional Setting: English) System Manufacturer: Gigabyte Technology Co., Ltd. System Model: P55A-UD3 BIOS: Award Modular BIOS v6.00PG Processor: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz (4 CPUs), ~3.0GHz Memory: 16384MB RAM Available OS Memory: 16380MB RAM Page File: 3253MB used, 29503MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 64bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: ATI Radeon HD 5700 Series Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x68B8) DAC type: Internal DAC(400MHz) Device Key: Enum\PCI\VEN_1002&DEV_68B8&SUBSYS_E147174B&REV_00 Display Memory: 744 MB Dedicated Memory: 1002 MB Shared Memory: 3837 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: W2253 Monitor Id: GSM56DC Native Mode: 1920 x 1080(p) (59.934Hz) Output Type: DVI Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll Driver File Version: 8.17.0010.1151 (English) Driver Version: 9.2.0.0 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 9/28/2012 12:41:40, 1120768 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71EE2-2BF8-11CF-8470-4DC1BEC2C535} Vendor ID: 0x1002 Device ID: 0x68B8 SubSys ID: 0xE147174B Revision ID: 0x0000 Driver Strong Name: oem14.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:9.2.0.0:pci\ven_1002&dev_68b8 Rank Of Driver: 00E62001 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled ------------- | ||
 | Major Graphics problem, bad looking textures(2) | January-18-2013 3:30 PM PST (10 years ago) |
| Svafa , With the game closed, can you please post your current D3Prefs.txt file? It's located in your My Documents\Diablo III folder. After posting it, go ahead and delete the file. Before starting the game up again, reset your Catalyst Control Center settings back to their factory defaults. 1. Right click on your desktop, open up Catalyst Control Center. 2. If you do not have Advanced options to begin with, make that happen. 3. In the upper right hand corner of the window, go to Options. (newer versions of CCC will have a Preferences selection instead) 4. Go down to Preferences. (skip if you're already there) 5. Select Restore Factory Defaults. 6. Try playing the game again using your usual settings. The D3Prefs.txt will be recreated with default values. See if all of that helps any. | ||
| Major Graphics problem, bad looking textures(4) | January-18-2013 5:02 PM PST (10 years ago) |
| Svafa, How is it when played in full screen and not one of the windowed modes? Let me get your dxdiag info too please. You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. | ||
| Major Graphics problem, bad looking textures(6) | January-18-2013 5:30 PM PST (10 years ago) |
| Svafa , Ok, now let me see your D3Debug.txt file please. It's located in the main Diablo III game folder. Edit out your account name first though. It's going to appear in a few places in the file. | ||
| Major Graphics problem, bad looking textures(8) | January-18-2013 6:19 PM PST (10 years ago) |
| Svafa , I'm just not seeing anything in these logs that would indicate a problem anywhere. If it's happening to more than one game, it's going to be something they have in common. StarCraft II and Diablo III don't share any setting info. Are you using a Windows 7 theme by chance? Can you try the game both with the desktop set to a non-aero display and then with one of the built-in aero modes? For the game shortcuts, make sure there aren't any compatibility modes selected, none are needed. | ||
