 | Can't Install! Unexpected Decryption Error(1) | Category: PTR Bug ReportsJanuary-15-2013 4:57 PM PST (10 years ago)  |
| I downloaded the client 2 times from battle.net and when I try to install the PTR it keeps saying, "An unexpected decryption error occurred. Please contact customer support." And after I click ok. It closes. Help! Thanks | ||
 | Can't Install! Unexpected Decryption Error(2) | January-15-2013 5:10 PM PST (10 years ago) |
| drunky, This sounds like you might have an older version of the game or PTR still hanging around. If so, you should remove them. Also, make sure you install the PTR into it's own folder, not your existing Diablo III folder. | ||
| Can't Install! Unexpected Decryption Error(4) | January-15-2013 6:36 PM PST (10 years ago) |
| drunky, Are you manually closing the installer possibly before it finishes? | ||
| Can't Install! Unexpected Decryption Error(6) | January-15-2013 8:19 PM PST (10 years ago) |
| drunky, You need to install the PTR into it's own folder, not the existing Diablo III folder. It's a completely separate client and you don't want to replace any existing retail files with PTR files. I'd look for any older PTR installs and delete them. By default, for Windows 7, the folder would be C:\Program Files (x86)\Diablo III Public Test. I've only seen that error with Diablo III back when the game first came out and we had people with the Beta still installed or closing the installer before it was finished. I've never seen it happen any other time so I'd think it's related to those scenarios. If you can't find any, go ahead and reinstall the PTR using the "run as an administrator" option. | ||
