 | Still getting error 395015 on ptr after 72h(1) | Category: Technical SupportJanuary-18-2013 2:07 PM PST (10 years ago)  |
| copied my characters around noon on tues and if my math is correct its been 72 hours. I'm getting error 395015. thanks | ||
 | Still getting error 395015 on ptr after 72h(2) | January-18-2013 2:37 PM PST (10 years ago) |
| Sojubomb, Copying characters to the PTR is not an issue I can help with in the Tech Support forum unfortunately. The error is associated I believe with trying to use the character copy function prior to the time limit running out which is 72 hours, but I don't know how exact that time limit is enforced. I'd keep trying as they may actually use a blanket start and stop time for each day and not base it on a per-person attempt. | ||
| Still getting error 395015 on ptr after 72h(4) | January-18-2013 2:55 PM PST (10 years ago) |
| Matrony, The PTR is not supported by Tech Support other than helping to get it installed. For any other issues, you'd post in either of the two forums below: PTR Feedback - http://us.battle.net/d3/en/forum/8443371/ PTR Bug Report - http://us.battle.net/d3/en/forum/7328696/ | ||
| Still getting error 395015 on ptr after 72h(6) | January-18-2013 3:07 PM PST (10 years ago) |
| Matrony, Looks like it's already been entered internally as a possible bug. I just tried to copy mine over again after having done it right when the PTR first came out which is actually only a little more than 72 hours ago, and I'm getting the error as well. | ||
| Still getting error 395015 on ptr after 72h(12) | January-18-2013 6:32 PM PST (10 years ago) |
| Sojubomb, I won't be getting any updates for reported bugs unfortunately as that's not really related to what I do. I can tell you that since it's been reported internally as I said, it's going to be looked at. I just can't say when as I don't have anything to do with the guys that look at that sort of thing. The PTR is managed by our QA team for the most part. You might post in the Bug reports forum to see if they can provide an update. | ||
| Still getting error 395015 on ptr after 72h(14) | January-18-2013 7:04 PM PST (10 years ago) |
| Matrony, I really can't say when it will be addressed as I simply don't know. I believe a solution has been identified and is just awaiting testing and implementation by way of either a hotfix to the server or a client-side update, I don't know which it will be though. Again, the Bug Reports forum is where you should be asking, not here in Tech Support. | ||
