 | Cannot log in(1) | Category: Technical SupportJanuary-11-2013 8:42 AM PST (10 years ago)  |
| Hi, I have been having log in /disconnection problems since end of October 2012! I have had an endless loop of ERROR 3005/3006/3007 and the odd times I do manage to log in, I am disconnected withing 1 minute with a notification of:"you have been disconnected from the battlenet server"It has been so frustrating!! The odd occasions that I do actually manage to stay connected, I end up dying because of the excessive lagging!!My last remaining friend and I were trying to paragon level- I was 14 levels ahead of him at the time at paragon level 37. Well, since then, I am still on Paragon Lvl 37 and he is 60 levels ahead of me. I have lost so many friends due to my continued disconnection,its just so sad. But what really gets me is that after sending numerous error reporting tags to Blizzard's tech support- they always come back with the same reply-"Error has been resolved"! My service provider has run a test and has concluded that the problem is with Blizzard's servers. I have even begged Blizzard to transfer my US DH character to the EU server, since I can always log in and never have any lag or disconnections on the EU server ever!( I am in South Africa) To this end, Blizzard did not even bother to reply even though I offered to pay for the transfer of my character. Its this type of treatment of NOT resolving a persistent problem and ignoring alternative solutions that makes it hard for gamers to remain loyal: for it just serves to highlight and strengthen the belief that Blizzard does NOT care. Sadly, I will most probably have to quit playing- purely because I cannot play due to the persistent problem of not been able to either log in or the absence of a stable connection. If only Blizzard could transfer my DH to the EU servers... But the reality of that happening is well next to zero, I suppose!! To the players out there that do not have this problem, man, how I wish I had your connection. I love this game- warts and all, and really want to play it. To my ex- online friends- maybe now you guys will understand why it seems as if I persistently run away. Please Blizzard, have a heart...QQ | ||
 | Cannot log in(2) | January-11-2013 1:32 PM PST (10 years ago) |
| Silvershadow Can you post some network information? * Windows Xp, Vista, or 7 (also include if it's a 32 or 64 bit version) * Firewall (McAfee, Norton, ZoneAlarm, etc.) * Network Adapter brand, model, driver date, and driver version number (Steps below) 1. Click Start. 2. Click Control Panel. 3. Double-click on the System icon (in Windows XP, you may need to click Switch to Classic 4. View on the left hand side of the screen). 5. Select the Hardware tab. 6. Click on Device Manager 7. Expand the section labeled Network Adapters. 8. Right-click on your network card and select Properties. 9. Click on the "Driver" tab at the top * Router brand and model # (this should be printed somewhere on the front or back or bottom) * Cable or DSL Modem brand and model #(this should be printed somewhere on the front or back or bottom) * ISP (Internet Provider) * Is the connection wired or wireless * Location (City, State) * Traceroute ( http://us.battle.net/support/en/article/performing-a-traceroute ) ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information | ||
| Cannot log in(4) | January-14-2013 12:42 PM PST (10 years ago) |
| Silvershadow 1. Your Atheros network card's driver seems a bit outdated. I couldn't find anything on the Atheros site, so you might need to check on the on the system manufacture's site or the motherboard manufacture's site for a update newer than 6/2010. 2. Make sure that your router is running on the most current firmware version. Here's a link where that can be found: http://www.duoplus.co.za/downloads.html If you are not familiar with the firmware update process, you may want to contact the router manufacture or your ISP for assistance. 3. Make sure that the ports that Diablo III uses are open in your router firewall. Here's a link with the port information: https://us.battle.net/support/en/article/firewall-configuration-for-blizzard-games#2?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS If you are not familiar with how to do this, contact the router manufacture for assistance. 4. If you are using a wireless connection, try a wired one if possible to see if there is any improvement. 5. The tracert does show some issues in the London Level 3 network at lines 9 and 10. Some data loss also shows up in the AT&T network at lines 17 and 19. However, the issues at lines 9 and 10 could potentially be contributing to the issues seen on lines 17 and 19. Since the servers located at lines 9 and 10 are outside of our network, you'll want to contact your ISP to have them contact their peering partners at Level 3 networks. ______________________________________________________ I'm available Monday through Friday from 11AM to 8PM Pacific Time Support Contact Information | ||
