 | Error Code: BLZPTS00006(1) | Category: Technical SupportDecember-26-2012 7:27 PM PST (10 years ago)  |
| So I have tried to log on D3 for the past week now and I get stuck at initializing. I tried several things, turning off my Firewall, deleting the D3 update folder nothing. So I decided to reinstall the game via the game client off of Bnet. Now I am getting this code. I am using wireless but have had no issues downloading games from Steam so don't see how the wireless connection would be unable to support the download. Any help would be appreciated. I would download the game from the CD's but I don't have those on hand. | ||
 | Error Code: BLZPTS00006(2) | December-26-2012 7:36 PM PST (10 years ago) |
| Guilliman, That error code basically equates to "Failed to download new patch MPQ files from a server." It could unfortunately be a lot of things. Let's start with these two articles: https://us.battle.net/support/en/article/deleting-the-battlenet-cache-folder-pc?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS https://us.battle.net/support/en/article/deleting-battlenet-tools-folder-pc?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS | ||
| Error Code: BLZPTS00006(5) | December-27-2012 12:21 PM PST (10 years ago) |
| Guilliman, If you use an anti virus or any other internet security apps, try temporarily disabling them when installing the game. | ||
| Error Code: BLZPTS00006(7) | December-27-2012 7:24 PM PST (10 years ago) |
| Guilliman, I see you're playing from overseas. Do you know of any other users playing from your connection are able to login and play? It would really help to know if your problem is caused by your computer or by your connection. For instance, if you're playing from a military installation or school, the network admins there may have security policies in place preventing the connection. | ||
| Error Code: BLZPTS00006(9) | December-27-2012 8:44 PM PST (10 years ago) |
| Guilliman, If you've got two pcs there doing the same thing, I'd be inclined to think it's a security app they're using and not the connection as the Mac would be affected then too, or you could be on a different part of the network that has security policies in place the Mac isn't exposed to. If it's possible, I'd ask the network admins if they do anything that might block the game from connecting. We use ports 80, 1119, and 6881 - 6999 (tcp). You might also want to try connecting a pc to the same connection the Mac uses if that's feasible. | ||
