 | Stuck at Authenticating Credentials(1) | Category: Technical SupportJanuary-2-2013 8:02 PM PST (10 years ago)  |
| So I can't login. I get a check to "connected to battlenet" then Authenticating Credentials never goes through. Nor does it time out and give me an error message. I end up having to quit out of the game after awhile, Iv'e let it run for a few hours and still nothing. After I exit the game, I realized that the process is still running in Task Manager, but it wont' forcequit. What do bliz? | ||
 | Stuck at Authenticating Credentials(2) | January-3-2013 12:54 PM PST (10 years ago) |
| Selvaria, Could you try what's described in the following two articles please? https://us.battle.net/support/en/article/deleting-the-battlenet-cache-folder-pc?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS https://us.battle.net/support/en/article/deleting-battlenet-tools-folder-pc?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS | ||
| Stuck at Authenticating Credentials(4) | January-3-2013 1:58 PM PST (10 years ago) |
| Selvaria, Can you post your D3Debug.txt file? It's located in the main Diablo III game folder. Edit out your account name first though as it may appear in a few places in the file. | ||
| Stuck at Authenticating Credentials(6) | January-3-2013 2:12 PM PST (10 years ago) |
| Selvaria , Are you running any macro programs or other apps meant to "enhance" Diablo III in any way? It looks like something is cancelling the logon process after the authenticator code was submitted. 2013.01.03 16:53:31.617681600 >>> UIBattlenet_Login_OnClick_CancelLogonButton Try booting in selective startup once and see if it happens again. http://us.blizzard.com/support/article/backgroundapps | ||
| Stuck at Authenticating Credentials(9) | January-3-2013 2:37 PM PST (10 years ago) |
| Selvaria, Try creating a new Windows User account and adding it to the Administrator's Group. Then log off Windows and back on with the new account and try the game again. https://us.battle.net/support/en/article/creating-a-new-administrator-account-pc | ||
| Stuck at Authenticating Credentials(11) | January-3-2013 2:49 PM PST (10 years ago) |
| Could be. It certainly never hurts to run a Malware scan. I sort of assume, incorrectly probably, people do that routinely these days. Malwarebytes has a trial version that's free and very good for on-demand scanning for malware. It's highly recommended that you run their full scan at least once a week, even more if you browse the web a lot. http://www.malwarebytes.org/ | ||
