 | IP question(1) | Category: Technical SupportDecember-27-2012 1:04 AM PST (10 years ago)  |
| Hi all How do I 'introduce' Battle Net to a new IP address and get it accepted as the perma-address? I am moving soon and will be logging on from a new place. I don't want to be prompted by a secret question everytime I logon. Thanks. | ||
 | IP question(5) | December-27-2012 6:55 PM PST (10 years ago) |
| rahl , Once the system learns your access pattern it will stop being temporarily locked for suspicious activity. Getting an authenticator doesn't necessarily help it learn any sooner but it IS a great way to protect your account. I'm not sure why you say you need to get a phone in the new place though? If you have a compatible smartphone or mobile device, it's a free app. If not, it's available at cost as a standalone device. $6.50 with free shipping if you're in the US. A phone line isn't required for either once it's attached to your Battle.net account. | ||
| IP question(8) | December-27-2012 7:46 PM PST (10 years ago) |
| rahl, No, we don't have that information, nor would we be likely to provide it if we did as in the wrong hands, it could possibly be used to compromise accounts. It's going to keep track of where you connect from and with basically. When it sees something strange, it reacts. When it's a "recognized" access, it allows it without questioning it. I regularly for example login at home and at work with the same accounts and it works fine, though for a time, I was getting locked too. The authenticator just generates a number. That number is generated based on the date/time of day and the serial number of the app. The code is only valid for a short time frame, 30 seconds or so. It does not need internet or phone access at all once it's been attached to your account. | ||
