 | GeForce GT 640M LE(1) | Category: Technical SupportJanuary-1-2013 10:52 AM PST (10 years ago)  |
| This is the graphic card i have, just got it with my new laptop for christmas. And every time i try to play diablo 3 the game gets to the log in screen then the computer shuts off. The research i've done so far is saying that peoples computers/ laptops are old and or have poor cooling systems, that is not the case with mine. I can tell you the specs if need be but tell me what you need to know because i'm not super great with computers. Someone please help, i can't believe that i got a "gaming" laptop and it can't play D3. | ||
 | GeForce GT 640M LE(2) | January-1-2013 12:19 PM PST (10 years ago) |
| Kewnbro, When a computer shuts off like that, the most common reason is going to be it's overheating internally. Download and run HWMonitor from: http://www.cpuid.com/downloads/hwmonitor/1.20-setup.exe See what the idle temp is for the cpu and gpu initially. Now start the game and let it sit on the login screen for just a second or two and then exit it. See what the highest temperature is that was reached for both the cpu and gpu now. Are you sure the computer is shutting off completely? Perhaps it's just the screen blanking out as if it was being sent a signal it couldn't handle? | ||
| GeForce GT 640M LE(5) | January-1-2013 1:38 PM PST (10 years ago) |
| Kewnbro, That's fine for the cpu but was the gpu temp not displayed? You may want to try MSI's Afterburner to display the temp for that if HWMonitor isn't picking it up. The fact you hear a fan kicking in means something is indeed getting overheated. http://event.msi.com/vga/afterburner/download.htm Do you use a laptop cooler while playing? Have you cleaned out the laptop recently to remove dust buildup? | ||
