 | Someone bypassed my SMS protection(1) | Category: Technical SupportMarch-21-2013 1:20 PM PDT (10 years ago)  |
| Hi - During school yesterday i got an SMS with a varification code to change my password, unable to do anything i called my dad(who didn't answer) and called back to your SMS server(said the network was overloaded, don't think i can call it anyway) a few minutes later i got another sms saying "A security feature has been ADDED to your account" When i got home i tried to log onto my battlenet account only to find it blocked by an authenticator, then after some struggling i managed to get it away via the sms service. I read a thread yesterday about someone who had his account locked and you found out he had a char on an asian realm with loads of gold could you possible perma ban access to RMAH and the asian servers on my account but leave the european(only one i use) and american realms open for me? Not sure how they managed to bypass my SMS protection, they got into my mail (i got them out and made a new password) the mail used as a "receiver(not sure of a name for it, they get my sent mail and the mail i get) was <Snip! Removing personal information - Natryndon> - not sure if it matters, but after googling it i got loads of pages with chinese signs on it. Thanks for your time, and sorry if this is the wrong place to write, but the 3 options in support ticket is grayed out for me Michael | ||
 | Someone bypassed my SMS protection(3) | March-22-2013 4:56 AM PDT (10 years ago) |
| Hi Almexine. Unfortunately, it sounds like your account may have been compromised. Don't panic though, our support teams are standing-by and will do what they can to help you regain control of your account and get you back to slaying Sanctuary's demonic forces. Everything you need to know is right here, including helpful information on how to prevent this from happening to you again. All the best. | ||
