Avatar of Genzaniku #2734
Genzaniku #2734
Cannot delete (old) mobile authenticator(1)Category: Technical SupportMarch-17-2013 7:26 AM PDT (10 years ago) Go to Blizzard forum post
Please help,

Deleting the authernticator from my old mobile phone is not possible:
https://eu.battle.net/support/en/article/battle-net-mobile-authenticator-faq

I got a new mobile phone and want to install the app BattleNet Mobile Authenticator
Just like I did with my old phone.
But now I have to Remove my old authenticator (which sounds normal to me) but it seems so be impossible.

I typed in the first 8digit codes, waited 30 sec and the the second 8digit code en pushed the REMOVE button, but it keeps saying "Error"

Please help me out.
Avatar of Natryndon
Natryndon
Cannot delete (old) mobile authenticator(2)March-18-2013 9:00 AM PDT (10 years ago) Go to Blizzard forum post
Hmm. Try using a different Internet browser Genzaniku and see if that works. Let us know how you get on.
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