Avatar of Enkilii #2894
Enkilii #2894
BLUE SCREEN problem(1)Category: Technical SupportMarch-3-2013 2:04 AM PST (10 years ago) Go to Blizzard forum post
Hi

recently i started having fallowing issues, when i want to minimize or Exit GAME, from time to time i get BlueScreen

Please help

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 5146

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960002BC46E
BCP3: FFFFF8800A97D970
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
Windows\Minidump\030313-20311-01.dmp
AppData\Local\Temp\WER-76799-0.sysdata.xml

ADITIONAL INFO

Processors
-------------------------------------------------------------------------

Number of processors 1
Number of threads 4

APICs
-------------------------------------------------------------------------

Processor 0
-- Core 0
-- Thread 0 0
-- Core 1
-- Thread 0 1
-- Core 2
-- Thread 0 2
-- Core 3
-- Thread 0 3

Timers
-------------------------------------------------------------------------

ACPI timer 3.580 MHz
HPET timer 14.318 MHz
Perf timer 3.508 MHz
Sys timer 1.000 KHz

Processors Information
-------------------------------------------------------------------------

Processor 1 ID = 0
Number of cores 4 (max 4)
Number of threads 4 (max 4)
Name AMD FX-4100
Codename Zambezi
Specification AMD FX(tm)-4100 Quad-Core Processor
Package Socket AM3+ (942)
CPUID F.1.2
Extended CPUID 15.1
Core Stepping OR-B2
Technology 32 nm
TDP Limit 95 Watts
Core Speed 1396.9 MHz
Multiplier x FSB 7.0 x 199.6 MHz
Rated Bus speed 2394.7 MHz
Stock frequency 3600 MHz
Instructions sets MMX (+), SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, SSE4A, x86-64, AMD-V, AES, AVX, XOP, FMA4
L1 Data cache 4 x 16 KBytes, 4-way set associative, 64-byte line size
L1 Instruction cache 2 x 64 KBytes, 2-way set associative, 64-byte line size
L2 cache 2 x 2048 KBytes, 16-way set associative, 64-byte line size
L3 cache 8 MBytes, 64-way set associative, 64-byte line size
FID/VID Control yes

Chipset
-------------------------------------------------------------------------

Northbridge AMD RD9x0 rev. 02
Southbridge AMD SB910/950 rev. 40
Graphic Interface PCI-Express
PCI-E Link Width x16
PCI-E Max Link Width x16
Memory Type DDR3
Memory Size 8192 MBytes
Channels Single
Memory Frequency 665.2 MHz (3:10)
CAS# latency (CL) 9.0
RAS# to CAS# delay (tRCD) 9
RAS# Precharge (tRP) 9
Cycle Time (tRAS) 24
Bank Cycle Time (tRC) 33
Uncore Frequency 1995.5 MHz

Memory SPD
-------------------------------------------------------------------------

DIMM # 1
SMBus address 0x50
Memory type DDR3
Module format UDIMM
Manufacturer (ID) Team Group Inc. (7F7F7F7FEF000000)
Size 4096 MBytes
Max bandwidth PC3-10700 (667 MHz)
Part number Team--Elite-1333
Manufacturing date Week 17/Year 12
Number of banks 8
Nominal Voltage 1.50 Volts
EPP no
XMP no
AMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 6.0-6-6-17-23 @ 457 MHz
JEDEC #2 7.0-7-7-20-27 @ 533 MHz
JEDEC #3 8.0-8-8-22-30 @ 609 MHz
JEDEC #4 9.0-9-9-25-34 @ 685 MHz

DIMM # 2
SMBus address 0x52
Memory type DDR3
Module format UDIMM
Manufacturer (ID) Team Group Inc. (7F7F7F7FEF000000)
Size 4096 MBytes
Max bandwidth PC3-10700 (667 MHz)
Part number Team--Elite-1333
Manufacturing date Week 17/Year 12
Number of banks 8
Nominal Voltage 1.50 Volts
EPP no
XMP no
AMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 6.0-6-6-17-23 @ 457 MHz
JEDEC #2 7.0-7-7-20-27 @ 533 MHz
JEDEC #3 8.0-8-8-22-30 @ 609 MHz
JEDEC #4 9.0-9-9-25-34 @ 685 MHz

Monitoring
-------------------------------------------------------------------------

Mainboard Model 970 Extreme4 (0x000003CE - 0x4D13E080)

-------------------------------------------------------------------------

Graphics
-------------------------------------------------------------------------

Number of adapters 1

Graphic APIs
-------------------------------------------------------------------------

API NVIDIA I/O

Display Adapters
-------------------------------------------------------------------------

Display adapter 0
Name NVIDIA GeForce GTX 560
Revision A1
Memory size 1023 MB
PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
Vendor ID 0x10DE (0x1458)
Model ID 0x1201 (0x3527)
Performance Level 0

Win32_VideoController AdapterRAM = 0x3FFB0000 (1073414144)

Software
-------------------------------------------------------------------------

Windows Version Microsoft Windows 7 (6.1) Ultimate Edition 64-bit (Build 7600)
DirectX Version 11.0
Avatar of Lurdlespor
Lurdlespor
BLUE SCREEN problem(2)March-3-2013 3:56 AM PST (10 years ago) Go to Blizzard forum post
Hello there,

Usually this error is related to graphics drivers. Can you please make sure these are up to date:
battle.net/support/article/driverupdates

If that doesn't help, the next thing would be to check for Windows Updates, as at the moment it seems you're missing the latest service pack:
http://www.update.microsoft.com/
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