 | Why are the majority of Dev answers only AH related?(1) | Category: Technical SupportFebruary-17-2013 6:55 AM PST (10 years ago)  |
| Seriously, there are pages and pages of reports relating to many 'Game' issues, yet recently the majority of those answered are wishy washy 'we're investigating' matters concerning the AH. Are we to understand that we may have 1 (2 at the most) Technical (and I use the term loosely) Advisers monitoring the Tech Support forum, whose sole purpose is to reassure the community that their transactions will be solved? It's bad enough that we have to visit the US forums for general information as basic as server restarts/scheduled maintainance. Please get a grip and pull your fingers out. the EU community has a substantial player base, with the same consumer rights as the rest of the globe. | ||
 | Why are the majority of Dev answers only AH related?(2) | February-17-2013 7:02 AM PST (10 years ago) |
| Hello, The people who reply to threads on this forum are not developers, we are here for several reasons. The largest part of our work with the forums is to report issues internally, and to let you know when there's current issues that are affecting the game. At the moment there's some Auction House issues, which is why the majority of responses are Auction House related. There is also an investigation into Barbarian disconnections, and you can see that sticky at the top of the forum. However this place is not intended as a direct means of communication with Blizzard staff. We will try to help out where we can and reply to threads, but it is not possible (nor is it intended) that every thread receive a reply from us. If you definitely require a response, please either create a ticket, call or use the webchat features: battle.net/support/article/contact Server notices are posted in several locations, on the login page when trying to log into the game, on our server status page: http://eu.battle.net/d3/en/status As well as our Twitter feed: http://twitter.com/BlizzardCSEU_EN If however you feel that the support offered has not been sufficient, then I do advise you to send an email to CSFeedbackEU@Blizzard.com, as your concerns will be addressed there. | ||
