 | Blizz launcher crashes(1) | Category: Technical SupportFebruary-17-2013 6:30 AM PST (10 years ago)  |
| So I'm having crashes for about last 2 weeks or so with blizzard launcher (so both D3 and Starcraft II), they started after I changed my GPU here's the crash text Problem signature: Problem Event Name: APPCRASH Application Name: Blizzard Launcher.exe Application Version: 0.5.2.1974 Application Timestamp: 510c6ded Fault Module Name: StackHash_abcc Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c00000fd Exception Offset: 7535e2d4 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: abcc Additional Information 2: abcc8f7853b48d9807d6d51eb1fa5df9 Additional Information 3: abcc Additional Information 4: abcc8f7853b48d9807d6d51eb1fa5df9 | ||
 | Blizz launcher crashes(2) | February-17-2013 6:55 AM PST (10 years ago) |
| Hello, The change in GPU shouldn't have anything to do with Launcher crashes normally, because it's not using the GPU yet (until the Diablo III application is actually launched) Can you try deleting this folder: battle.net/support/article/deleting-the-battlenet-tools-folder-windows Then try the Launcher again and let me know if you still get an error? | ||
| Blizz launcher crashes(4) | February-17-2013 7:39 AM PST (10 years ago) |
| Do you get an error number with that? If so, could you let me know what it is? Should be able to get it from the Error Reporter window. | ||
| Blizz launcher crashes(6) | February-17-2013 8:33 AM PST (10 years ago) |
| OK in that case we'll have to start looking at what's changed. Since you replaced your GPU, did you reinstall your drivers at the same time? If you didn't, or you just upgraded them, it would be a good idea to completely uninstall your current drivers, then install the most recent ones again: battle.net/support/article/driverupdates If that doesn't help, can I next ask for a Dxdiag report: battle.net/support/article/request-for-system-files-dxdiag-msinfo-and-error-reports This'll give us some more info to work with. | ||
