Avatar of Dyzzi
account locked and don't remember secret question(1)Category: Technical SupportSeptember-21-2012 4:27 PM PDT (8 years ago) Go to Blizzard forum post
Hey. I payed alot of money to play at a public LAN center in sweden. They have their own computers so when I tried to log into diablo 3 my accout got locked. (not this acc, my d3 battle.net account)

Here's the problem: I can't remember the secret question answer and i dont have a digit code 'cause i bought d3 online. So blizzard have totally ruined my day.... -.-

I didn't ask them to do this "security" thing. Why would they enable something like this without the users approval?

anyway, their phone support line is off (ofc) so there is no way for me to get my account back.
Help please?
Avatar of Omrakos
account locked and don't remember secret question(6)August-26-2014 11:21 AM PDT (6 years ago) Go to Blizzard forum post
JuliusEvola ,

I'm afraid you'll need to submit a support ticket as we can't assist with account issues like this here in a public forum

This support article will lead you through the process of submitting a ticket, requesting a call back, or entering into a live web chat session..

I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time
Saturday 10 am - 7 pm Pacific Time
Feedback? - https://www.surveymonkey.com/s/Omrakos
Avatar of Kiemmaki
account locked and don't remember secret question(15)April-16-2016 6:23 AM PDT (4 years ago) Go to Blizzard forum post
Hello Ziron,

You can always contact the customer support and if you don't remember the secret question and answer, you can as well use your official id or passport. The customer support will assist you with your email change and can also remind you of the answer to the secret question.

But i am locking this thread now, because it is quite old. If you still have any question, please open a new thread.

Kind regards

What's your opinion?

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