 | Can't get stable connection for Diablo 3(1) | Category: Technical SupportJuly-23-2016 2:42 PM PDT (8 years ago)  |
| Hi.. For the past few days..I'm having my client being always disconnected after few minutes ingame..following is my tracert & pathping: Tracing route to 12.129.222.10 over a maximum of 30 hops 1 2 ms 2 ms 2 ms 192.168.0.1 2 9 ms 9 ms 8 ms 60.52.73.210 3 * * * Request timed out. 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. Tracing route to 12.129.222.10 over a maximum of 30 hops 0 ANFAMILY2.WirelessAP [192.168.0.2] 1 192.168.0.1 2 60.52.73.222 3 * * * Computing statistics for 50 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 ANFAMILY2.WirelessAP [192.168.0.2] 0/ 100 = 0% | 1 2ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1 0/ 100 = 0% | 2 13ms 0/ 100 = 0% 0/ 100 = 0% 60.52.73.222 Trace complete. On looking glass..the following is shown: TRACEROUTE: traceroute to 210.195.157.78 (210.195.157.78), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.420 ms 0.464 ms 0.562 ms 2 * * * 3 Blizzard (Blizzard) 0.338 ms * * 4 12.129.193.249 (12.129.193.249) 91.395 ms 91.438 ms 91.531 ms 5 cr1.la2ca.ip.att.net (12.122.128.182) 3.628 ms 3.638 ms 3.644 ms 6 cr1.la2ca.ip.att.net (12.122.128.182) 3.649 ms 3.297 ms 1.948 ms 7 ggr2.la2ca.ip.att.net (12.122.128.97) 5.067 ms 5.063 ms 3.186 ms 8 las-bb1-link.telia.net (80.239.193.213) 2.333 ms 2.386 ms 2.850 ms 9 las-b3-link.telia.net (62.115.116.186) 2.439 ms 2.445 ms 2.288 ms 10 telekommalaysia-ic-311560-las-b3.c.telia.net (62.115.42.166) 183.098 ms 183.037 ms 183.031 ms 11 * * * 12 60.52.73.210 (60.52.73.210) 188.039 ms 60.52.73.222 (60.52.73.222) 188.612 ms 186.295 ms 13 210.195.157.78 (210.195.157.78) 191.881 ms 191.801 ms 192.367 ms PING: PING 210.195.157.78 (210.195.157.78) 56(84) bytes of data. 64 bytes from 210.195.157.78: icmp_seq=1 ttl=51 time=191 ms 64 bytes from 210.195.157.78: icmp_seq=2 ttl=51 time=190 ms 64 bytes from 210.195.157.78: icmp_seq=3 ttl=51 time=191 ms 64 bytes from 210.195.157.78: icmp_seq=4 ttl=51 time=191 ms --- 210.195.157.78 ping statistics --- 4 packets transmitted, 4 received, 0% packet loss, time 3196ms rtt min/avg/max/mdev = 190.797/191.308/191.798/0.355 ms 23/07/2016 21:42:07 UTC -------------------- kindly help diagnose & solve my problem...thanks.. | ||
 | Can't get stable connection for Diablo 3(2) | July-25-2016 8:02 PM PDT (8 years ago) |
| Hey zhan5591! Let's start by making sure your connection is optimized. Let's also go through some basic connection troubleshooting and make sure the firewall and ports are configured. | ||
