 | Game freezing starting a couple of days ago.(1) | Category: Technical SupportFebruary-22-2016 12:17 PM PST (7 years ago)  |
| All of a sudden the game will freeze and a window will pop up with an error code which of course Blizzard doesn't post a list of what the codes are telling me. Happens more when I'm just waiting in town and have to start task manager and go to processes and close the diablo.exe to be able to restart. Thought oh no my computer is starting to fail but got out my laptop updated to latest patch and it to will freeze yet other friends of mine are not having any trouble at all, one code I got was: 4572D8F2-6C32-4156-B880-F25F526F04E3, but is always a different code when the game freezes! | ||
 | Game freezing starting a couple of days ago.(2) | February-22-2016 12:27 PM PST (7 years ago) |
| Sfcwill, Every code like that is going to be unique, even though they're for the exact same crash. This is so when they're submitted, they can be collated properly by our QA Department. I'm not seeing the code you just listed but I can see many others submitted from your posting IP address. They're for a crash we're seeing reports of right now that's still being investigated. We don't have any sort of workaround or an ETA right now as to when it's going to be addressed unfortunately. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Game freezing starting a couple of days ago.(6) | February-24-2016 9:41 AM PST (7 years ago) |
| Hikaru, Try temporarily disabling or uninstalling your Vipre antivirus app. It looks like it's related to the crashing you're getting. DBG-MODULE<00270000 0001d000 "oehook.dll" "" 0 {00000000-0000-0000-0000000000000000} 0 1227125322> ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Game freezing starting a couple of days ago.(9) | February-24-2016 9:57 AM PST (7 years ago) |
| Hikaru, Are you still getting the long code? If so, can you post the latest? ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Game freezing starting a couple of days ago.(11) | February-24-2016 10:04 AM PST (7 years ago) |
| Hikaru, Now I'm just seeing what was/is known as the "ATI Driver Crash". Can you read through this sticky post above and get the right drivers for your AMD card, then test again? http://us.battle.net/d3/en/forum/topic/20419433789 ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Game freezing starting a couple of days ago.(14) | February-24-2016 11:14 AM PST (7 years ago) |
| Hikaru, Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool: Press Windows Key + R. Type DxDiag and press Enter. In the DxDiag window, at the bottom, click Save All Information. Name the file "dxdiag" and click Save. (note where it's been saved so you can find it) ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Game freezing starting a couple of days ago.(17) | February-24-2016 12:24 PM PST (7 years ago) |
| Hikaru, About all I can suggest really is using a driver cleaner app like DDU to completely remove all driver traces and then reinstall the latest AMD provides (Catalyst 13.9). Your HD4200 is a very, very low-end card and even though it's technically right at the minimum required, its performance is going to be very poor. It shouldn't be crashing though. http://support.amd.com/en-us/kb-articles/Pages/Driver-Support-for-AMD-Radeon%E2%84%A2-HD-4000,-HD-3000,-HD-2000-and-older-Series.aspx http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows+7+-+64 ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Game freezing starting a couple of days ago.(20) | February-24-2016 2:04 PM PST (7 years ago) |
| Sfcwil, It's crashing every time it gets to where it initializes the graphics which means either a driver issue or a defective graphics device.. "2016.02.24 16:43:36.964048000 Initializing graphics subsystem..." Did you ever try the workaround where you extract a couple of files from an AMD driver release and place them into the game folder? If so, please remove those files. Also, I'd try deleting the D3Prefs.txt file in your My Documents\Diablo III folder. Let the game make a new one with default setting values. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
