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badmofo #1265
Graphics Error Creating D3D device(1)Category: Technical SupportJanuary-13-2016 2:08 PM PST (7 years ago) Go to Blizzard forum post
After installing patch 2.4.0. when I try to launch the game i get the following error. "Graphics Error Creating D3D device." I'm unable to launch game due to this error. I have the most up to date drivers for my graphics card. OS is windows 10.

GPU:EVGA GTX 780TI
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Omrakos
Graphics Error Creating D3D device(2)January-13-2016 2:45 PM PST (7 years ago) Go to Blizzard forum post
badmofo,

Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

Could you also post your D3Debug.txt file? It's located in the Diablo III game folder.

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Omrakos
Graphics Error Creating D3D device(5)January-15-2016 12:34 PM PST (7 years ago) Go to Blizzard forum post
matriumd69,

2016.01.15 12:16:34.022963500 Opening Fullscreen Direct3D at 2715x1527, 32 bit, 60 Hz.


2016.01.15 12:16:47.756364500 ShellCreateWindow: GfxWindowOpen: Failed


Edit your D3Prefs.txt file in the Documents\Diablo III folder.

Change the lines defining the resolution to match your monitor's native rate.

Change these lines

DisplayModeWidth "2715"
DisplayModeHeight "1527"

to

DisplayModeWidth "1920"
DisplayModeHeight "1080"

Give the game a try again after saving the file.

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Omrakos
Graphics Error Creating D3D device(10)January-15-2016 2:54 PM PST (7 years ago) Go to Blizzard forum post
Veloth,

Interesting, thanks for the update. It sounds like GeForce Experience is maybe trying to use Nvidia's DSR feature to increase the resolution? It does work when done properly but it sounds like something forgot to actually enable it so the higher res set in the game ended up being invalid. Just a guess though.

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