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bladekiller #1692
2.4 Patch Hard Mode Crash's ONLY(1)Category: Technical SupportJanuary-14-2016 11:14 AM PST (7 years ago) Go to Blizzard forum post
Torment working great, normal working great, Hard Mode Keep Crashing, ZERO Response For two days now, Keep locking all freezing up, ONLY ON Hard Mode
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Omrakos
2.4 Patch Hard Mode Crash's ONLY(2)January-14-2016 1:23 PM PST (7 years ago) Go to Blizzard forum post
bladekiller,

There are several possible causes for a computer to lockup or a game to crash. First, if it's actually crashing, there's usually some sort of messaging accompanying it. Are you seeing any messages like that? How do you recover when it "crashes"?

Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

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Omrakos
2.4 Patch Hard Mode Crash's ONLY(4)January-14-2016 1:42 PM PST (7 years ago) Go to Blizzard forum post
Operating System: Windows 10 Pro 32-bit

We've mentioned in several threads that there's a known issue right now with 32 bit operating system users getting occasional hard locks in the game. We're working to release a hotfix for it as soon as we can but there's no ETA yet for when it will come.

http://us.battle.net/d3/en/forum/topic/11883998315

Game Client

Note: We currently have fixes in place internally for both of the issues listed below and we are hoping to get these fixes deployed to live servers very soon.

Players running Diablo III on a 32-bit operating system may experience periodic client hard locks

Some players may experience a client crash after extremely long game sessions (5+ hours)


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