 | cant launch game after windows 10 upgrade(1) | Category: Technical SupportNovember-27-2015 11:51 AM PST (7 years ago)  |
| Hello. I upgraded my PC to win 10 today and since then I cannot launch diablo III. a window very quickly pops up saying something about 3d then i get an error report window. I have uninstalled and reinstalled the launcher and I have restarted my PC. Nothing i sworking | ||
 | cant launch game after windows 10 upgrade(2) | November-27-2015 11:56 AM PST (7 years ago) |
| Odin, Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| cant launch game after windows 10 upgrade(6) | November-27-2015 12:26 PM PST (7 years ago) |
| Odin, Could you try using AMD's beta drivers of the Crimson Edition for your HD 5000 series card? There's a link for them near the bottom of this AMD article. http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064 After they're installed, I'd recommend disabling or uninstalling their Gaming Evolved app and Raptr if they get installed by the driver installation, before trying the game. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| cant launch game after windows 10 upgrade(10) | November-27-2015 12:57 PM PST (7 years ago) |
| Odin, Could you try editing your D3Prefs.txt file and enable windowed mode to be used instead of fullscreen? The file is in your Documents\Diablo II folder. Look for and change this line: DisplayModeWindowMode "0" to DisplayModeWindowMode "1" Save the file and then retry the game. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| cant launch game after windows 10 upgrade(12) | November-27-2015 1:08 PM PST (7 years ago) |
| Odin, Your HD 5900 series card is a dual-GPU unit. Can you see if there's any way to disable Crossfire in the new Crimson drivers utility app? ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| cant launch game after windows 10 upgrade(13) | November-27-2015 1:11 PM PST (7 years ago) |
| Odin, I also noticed that your primary display is listed as: Monitor Name: Generic PnP Monitor Monitor Model: VSX-421 Are you connecting to an AV receiver and them trying to pass that through to an HDTV? ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| cant launch game after windows 10 upgrade(16) | November-27-2015 2:39 PM PST (7 years ago) |
| Odin, Can you try disconnecting the receiver completely from the computer and then reboot the PC to retest? ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
