 | Can't install the game(1) | Category: Technical SupportNovember-19-2015 5:41 AM PST (7 years ago)  |
| Hi, downloaded the diablo 3 installer since yesterday but is not working, every time i try to install it says "something went wrong while downloading a required update" I am using windows 10 x64 | ||
 | Can't install the game(2) | November-19-2015 6:46 AM PST (7 years ago) |
| Krelian, Have you tried any troubleshooting steps yet and if so, could you please list them? ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Can't install the game(4) | November-19-2015 7:23 AM PST (7 years ago) |
| Krelian, Could you please try these two support articles and see if the problem is resolved? Deleting Battle.net files Deleting the Battle.net cache folder ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Can't install the game(6) | November-19-2015 7:48 AM PST (7 years ago) |
| Krelian, Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Can't install the game(8) | November-19-2015 9:23 AM PST (7 years ago) |
| Krelian, Could you run through the steps in this support article? If that doesn't help, you might try disabling the built-in Windows 10 firewall temporarily to see if it has any effect. You'd want to turn it back on afterwards. This is just a troubleshooting step to determine if a firewall setting may be involved or not. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
