 | Graphics context error - cant start battle.net(1) | Category: Technical SupportNovember-10-2015 12:15 PM PST (7 years ago)  |
| Failed to Create a Graphics context I contacted live chat, they had me clear cache, my drivers were updated, then they had me revert to an older driver, nothing has worked. I have literally been able to play until i tried about a week or so again and i get the Failed to Create a Graphics context BLZBNTBNA0000000A sooooo annoying and yes everything is enabled in dxdiag etc etc | ||
 | Graphics context error - cant start battle.net(2) | November-10-2015 1:33 PM PST (7 years ago) |
| BrunnenG, Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Graphics context error - cant start battle.net(4) | November-10-2015 2:22 PM PST (7 years ago) |
| BrunnenG, Thanks, that all looks ok. Could you now post your D3Debug.txt file from your Diablo III game folder? This should tell me if the error is coming from the game or the Desktop App. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Graphics context error - cant start battle.net(6) | November-10-2015 2:49 PM PST (7 years ago) |
| BrunnenG, If that's as far as it goes, it wouldn't seem to be the game as it's not being able to see the hardware at the point it ends. Let's try reinstalling the video drivers once more with an earlier version, 353.62, but this time use DDU to clear out the old ones first. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Graphics context error - cant start battle.net(8) | November-11-2015 7:04 AM PST (7 years ago) |
| BrunnenG , Let's try uninstalling and reinstalling the Battle.net Desktop App. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Graphics context error - cant start battle.net(10) | November-11-2015 9:10 AM PST (7 years ago) |
| BrunnenG, Try booting in selective startup once and seeing if the game will launch afterwards. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Graphics context error - cant start battle.net(12) | November-11-2015 10:39 AM PST (7 years ago) |
| BrunnenG, Ok, let's try something else that will let us know for sure whether it's the game or the Desktop App that's responsible for the error. We're going to start up Diablo III and bypass the Desktop App while doing it. I need you to follow the steps below to accomplish this. There may be other methods to do it but this is the one that's always worked for me. 1. Navigate to your Diablo III folder. 2. Locate the DiabloIII.exe, right click on it and select "create shortcut". 3. Move the newly created shortcut to the Desktop. 4. Right click on the shortcut and select "properties". 5. Add -launch after the quotation mark at the end of the "Target" field. Example target line: "C:\Users\Public\Games\Diablo III" -launch 6. Click on Apply and OK. 7. Completely close the Battle.net launcher if it's running and wait about 30 seconds for Agent to close itself down. 8. Try to launch Diablo III by using the new desktop shortcut. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Graphics context error - cant start battle.net(14) | November-11-2015 12:37 PM PST (7 years ago) |
| BrunnenG, Can you post the D3Debug.txt file again please? ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Graphics context error - cant start battle.net(17) | November-11-2015 1:03 PM PST (7 years ago) |
| BrunnenG, Are you trying to run the game in a VM or anything non-standard like that? ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Graphics context error - cant start battle.net(19) | November-11-2015 1:15 PM PST (7 years ago) |
| BrunnenG, Everything I see is pointing to a DirectX issue somewhere. That's most often driver-related but I think we've covered that. This leaves the actual video card and the operating system. Microsoft doesn't have a manual installation file for DirectX for Windows 8.1 but you can try using their System File Checker (SFC) tool. https://support.microsoft.com/en-us/kb/929833 Other than that, the next step I'd try is swapping out the video card with another one. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Graphics context error - cant start battle.net(21) | November-11-2015 1:30 PM PST (7 years ago) |
| BrunnenG, I don't know but swapping it out would tell me for sure in just a couple of minutes. I can only go by what you tell me when I ask a question. I can't see the machine or make any changes myself. I can only provide basic troubleshooting steps in a forum atmosphere. If your machine were on my bench, I'd have it solved by now, of that I'm certain. I'd be able to replace every component including the operating system easily which is unfortunately something you'd be unable to do. Since we can't take that approach, we have to do what we can in a forum. I purposely avoid asking users to take steps that will cost them any money until I've exhausted all other reasonable possibilities, but that sometimes ends up being the case. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
