Avatar of XxELT1C0xX #1963
XxELT1C0xX #1963
Black screen Windows 10(1)Category: Technical SupportNovember-3-2015 9:44 AM PST (7 years ago) Go to Blizzard forum post
I just finished downloading diablo digital version but every time I try to play it it just loads up in a black screen. I can hear stuff and see my cursor but I just have a black screen.

Lap top : MSI GT72 6QD-074US DOMINATOR

CPU: Intel core i7-6700HQ 2.60GHz

Video Card : Nvidia GeForce GTX 970M/3GB GDDR5

HDD: 1TB

Ram: DDR4 8GB

OS: Windows 10 64bit
Avatar of Omrakos
Omrakos
Black screen Windows 10(2)November-3-2015 9:54 AM PST (7 years ago) Go to Blizzard forum post
XxELT1C0xX,

Try editing your D3Prefs.txt file which is in your My Documents\Diablo III folder. Look for lines starting with:

DisplayModeWindowMode
Vsync

and change them to the following if they're not already the same

DisplayModeWindowMode "1"
Vsync "1"

Save the file and re-try the game.

______________________________________________________________
I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time,
Feedback? - https://www.surveymonkey.com/s/Omrakos
Avatar of Omrakos
Omrakos
Black screen Windows 10(4)November-3-2015 12:30 PM PST (7 years ago) Go to Blizzard forum post
XxELT1C0xX,

Usually, this will get you into the game, after which you can try changing the options from there again. You'll at least be able to get back to this point though by repeating these steps if needed.

Also usually, windowed mode might be needed if you're playing on an external HDTV as a monitor instead of your laptop's built-in display.

______________________________________________________________
I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time,
Feedback? - https://www.surveymonkey.com/s/Omrakos
Feedback for Diablo Somepage