 | Diablo 3 crashing and having problems installing.(1) | Category: Technical SupportNovember-2-2015 12:53 PM PST (7 years ago)  |
| So I'm having a lot of issues with installing and running D3. Firstly, I had the game installed a while ago with no problem. But I took a break from playing, and now I'm back. When I started playing again a few days ago, i had no problems, then suddenly, the game starts crashing on me. After the game crashed on me again and again (sometimes right after logging in, other times during gameplay), I made a thread on here. I was told to upgrade my ATI graphics drivers to the latest beta version. I did that, and had no problems afterwards, so I marked it as resolved. Today, I try and log in, and it keeps crashing on me. I decide to do a re-install (which I am currently in the middle of), but every few minutes, the install stops abruptly, throwing this error code: BLZBNTAGT00000840, saying "Something went wrong with a file...", which leads to this support url: https://us.battle.net/support/en/article/cannot-access-or-modify-a-required-file-or-folder So I'm thinking, "OK, it needs proper permissions". So I start B-net as admin and continue the download. And again, the download stops after a few minutes, throwing the same error code. I try disabling my windows defender, I try closing every single "unimportant" background processes and programs. I restart several times. It still crashes on me and throws the above-mentioned error. Now the game has downloaded enough, to actually reach the "optimized" state. I click play, and the game crashes on me, giving me the crash code: 2148FAD5-46FB-4020-B11E-C5F45ADA7741. A few points to mention: - I'm running Windows 10 - I have the B-net client installed on my primary 250 gb samsung ssd. - I have the B-net games installed on my secondary 500 gb intel ssd. - I have run health checks on both drives. They are both very healthy. - I formatted my secondary drive yesterday (backing up my games). After moving my games back on to the drive, I had no problems running D3 until today. And now I have deleted D3 and I am re-installing now. I really hope someone can help me. My D3Debug.txt: User defined symbols path: D:\Blizzard\Diablo III 2015.11.02 21:35:11.301133300 Diablo III Release (No Assertions) running under Windows 10-64 (Version 10.0.10240) 2015.11.02 21:35:11.302678300 <BUILD>2.3.0.33567 (115484-1403887)</BUILD> 2015.11.02 21:35:11.304152700 Cheats: DISABLED 2015.11.02 21:35:11.305725700 CPU Vendor: GenuineIntel 2015.11.02 21:35:11.307519000 CPU Details: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz 2015.11.02 21:35:11.309164700 CPU Processors: 1 2015.11.02 21:35:11.311020000 CPU Cores: 4 2015.11.02 21:35:11.312926300 CPU Threads: 4 2015.11.02 21:35:11.314511700 8140.44 MB of total physical memory 2015.11.02 21:35:11.316073300 OS Language: English 2015.11.02 21:35:11.317801300 Application Path: D:\Blizzard\Diablo III\ 2015.11.02 21:35:11.325477700 --- OS memory stats ----- 2015.11.02 21:35:11.327732700 Virtual size: 545.20 Mb 2015.11.02 21:35:11.329776300 Total free: 3550.67 Mb 2015.11.02 21:35:11.331709300 Largest free block: 2046.70 Mb 2015.11.02 21:35:11.333321700 --- OS memory stats end----- 2015.11.02 21:35:11.334920000 --- Main memory stats --- 2015.11.02 21:35:11.336536000 Total size: 404.00 Mb 2015.11.02 21:35:11.338142000 Total free: 359.71 Mb 2015.11.02 21:35:11.339831000 Largest free block: 359.70 Mb 2015.11.02 21:35:11.341638000 Total small size: 42.00 Mb 2015.11.02 21:35:11.343305700 Total small free: 41.97 Mb 2015.11.02 21:35:11.344941300 Largest small free block: 41.96 Mb 2015.11.02 21:35:11.346922300 --- Main memory stats end --- 2015.11.02 21:35:11.349204700 ---------------------------------------------- 2015.11.02 21:35:11.351849000 Command Line: OnlineService.SSO=true -launch -uid diablo3_engb 2015.11.02 21:35:11.354125000 Monitor BPP: 32 2015.11.02 21:35:11.356185000 Lowest monitor BPP: 32 2015.11.02 21:35:11.660414300 Clock freq = 3320342 2015.11.02 21:35:11.663391300 NGDP detected 2015.11.02 21:35:11.665395700 WinSock started successfully! 2015.11.02 21:35:11.942787000 Adjusted initial working directory: D:\Blizzard\Diablo III 2015.11.02 21:35:11.945517700 Detecting first installed locale. 2015.11.02 21:35:11.947544000 Detected: enUS 2015.11.02 21:35:11.979956300 Agent is successfully started or running already. 2015.11.02 21:35:12.407087700 AgentManagerImpl::GetStatus - bResult: 1, StatusCode: 200 2015.11.02 21:35:12.409541300 Agent is not reporting speed - this is a problem. 2015.11.02 21:35:12.411468700 Detecting installed locales: 2015.11.02 21:35:12.413400700 Found: enUS 2015.11.02 21:35:12.415322300 Found: enGB 2015.11.02 21:35:12.422346300 Agent selected locale: enUS 2015.11.02 21:35:12.424814000 FileSystemGetLocale, AgentSettings: 1 2015.11.02 21:35:12.427417700 FileSystemGetLocale, using agent locale: enUS 2015.11.02 21:35:12.429834300 FileSystemGetLocale, returned locale: enUS 2015.11.02 21:35:12.434380300 SNOFilesInitialize('Data_D3', PC, enUS) 2015.11.02 21:35:12.437988300 Working Directory: D:\Blizzard\Diablo III 2015.11.02 21:35:12.477691000 --- OS memory stats ----- 2015.11.02 21:35:12.480390300 Virtual size: 569.07 Mb 2015.11.02 21:35:12.482432000 Total free: 3526.80 Mb 2015.11.02 21:35:12.484445300 Largest free block: 2046.64 Mb 2015.11.02 21:35:12.486454300 --- OS memory stats end----- 2015.11.02 21:35:12.488486700 --- Main memory stats --- 2015.11.02 21:35:12.490512700 Total size: 404.00 Mb 2015.11.02 21:35:12.493274300 Total free: 323.76 Mb 2015.11.02 21:35:12.495523300 Largest free block: 321.33 Mb 2015.11.02 21:35:12.497586000 Total small size: 42.00 Mb 2015.11.02 21:35:12.499767000 Total small free: 30.26 Mb 2015.11.02 21:35:12.502666000 Largest small free block: 30.26 Mb 2015.11.02 21:35:12.504972700 --- Main memory stats end --- 2015.11.02 21:35:12.508568000 No NGDP Manifest key found for 'enUS_CoreData.mpq.hash' 2015.11.02 21:35:12.511550000 SNOFileLoadTextFile: 'Data_D3\Locale\ruRU\declension.txt' 2015.11.02 21:35:12.513876000 No NGDP Manifest key found for 'Data_D3\Locale\ruRU\declension.txt' 2015.11.02 21:35:12.515996000 SNOFileLoadTextFile: 'Data_D3\PC\Misc\banned_names.txt' 2015.11.02 21:35:12.518081300 No NGDP Manifest key found for 'Data_D3\PC\Misc\banned_names.txt' 2015.11.02 21:35:12.520169700 SNOFileLoadTextFile: 'Data_D3\PC\Misc\enUS_banned_names.txt' 2015.11.02 21:35:12.522271300 No NGDP Manifest key found for 'Data_D3\PC\Misc\enUS_banned_names.txt' 2015.11.02 21:35:12.524714000 SNOFilesAsyncInitialize() 2015.11.02 21:35:12.536162000 --- OS memory stats ----- 2015.11.02 21:35:12.539123000 Virtual size: 570.34 Mb 2015.11.02 21:35:12.541680300 Total free: 3525.54 Mb 2015.11.02 21:35:12.543814700 Largest free block: 2046.63 Mb 2015.11.02 21:35:12.545862000 --- OS memory stats end----- 2015.11.02 21:35:12.548564700 --- Main memory stats --- 2015.11.02 21:35:12.550774300 Total size: 404.00 Mb 2015.11.02 21:35:12.552841000 Total free: 323.74 Mb 2015.11.02 21:35:12.554913700 Largest free block: 321.33 Mb 2015.11.02 21:35:12.556936700 Total small size: 42.00 Mb 2015.11.02 21:35:12.558999000 Total small free: 30.26 Mb 2015.11.02 21:35:12.561018300 Largest small free block: 30.26 Mb 2015.11.02 21:35:12.563080300 --- Main memory stats end --- 2015.11.02 21:35:12.566604700 Found 179844 assets in the TOC! 2015.11.02 21:35:12.764706000 ParseFileDataToKeyValues - uFileSize: 1337 2015.11.02 21:35:14.957197700 SNOPreload::InitializeForApp submit required SNOs in 1293457us 2015.11.02 21:35:20.007754000 ERROR: Warning: Bnet_Achievements has duplicate string label 'RewardTypePlatinum'. Ignoring. 2015.11.02 21:35:20.029269000 ERROR: Warning: AttributeDescriptions has duplicate string label 'Rune_A#p4_WoodWraith_VineTrap'. Ignoring. 2015.11.02 21:35:20.032197700 ERROR: Warning: AttributeDescriptions has duplicate string label 'Rune_B#p4_WoodWraith_VineTrap'. Ignoring. 2015.11.02 21:35:20.034780700 ERROR: Warning: AttributeDescriptions has duplicate string label 'Rune_C#p4_WoodWraith_VineTrap'. Ignoring. 2015.11.02 21:35:20.039275700 ERROR: Warning: AttributeDescriptions has duplicate string label 'Rune_D#p4_WoodWraith_VineTrap'. Ignoring. 2015.11.02 21:35:20.042344000 ERROR: Warning: AttributeDescriptions has duplicate string label 'Rune_E#p4_WoodWraith_VineTrap'. Ignoring. 2015.11.02 21:35:20.167057700 SNOPreload::InitializeForApp in 6503319us 2015.11.02 21:35:20.169914700 GamelessGameGlobalsInit() 2015.11.02 21:35:20.172474000 CGameGlobalsInit() 2015.11.02 21:35:20.175078300 CGameGlobals::Init() 2015.11.02 21:35:20.177696700 Disabling loading screen for 31, 0 2015.11.02 21:35:20.207098300 ===== Battle.net Platform : Startup ===== 2015.11.02 21:35:20.269314300 GamesVersion: { string: "0x580FB481" } UtilitiesVersion: { string: "2.3.0" } 2015.11.02 21:35:20.272114000 ---------------------------------------------- 2015.11.02 21:35:20.274672700 OnlineServiceDynamicVersion : DLL Battle.net Aurora 6aaaac714e_public/84 2015.11.02 21:35:20.277644000 OnlineServiceStaticVersion : LIB Battle.net Aurora 6aaaac714e_public/84 2015.11.02 21:35:20.280220700 ---------------------------------------------- 2015.11.02 21:35:20.283484000 >>> BnetCommon::Platform::APIInitialize_Authentication -- CreateAPI Authentication 2015.11.02 21:35:20.287562000 >>> BnetCommon::Platform::APIInitialize_Account -- CreateAPI Account 2015.11.02 21:35:20.290404000 >>> BnetCommon::Platform::APIInitialize_Presence -- CreateAPI Presence 2015.11.02 21:35:20.293930000 >>> BnetCommon::Platform::APIInitialize_Friends -- CreateAPI Friends 2015.11.02 21:35:20.297831000 >>> BnetCommon::Platform::APIInitialize_Party -- CreateAPI Party 2015.11.02 21:35:20.300598300 >>> BnetCommon::Platform::APIInitialize_Chat -- CreateAPI Chat 2015.11.02 21:35:20.303217000 >>> BnetCommon::Platform::APIInitialize_UserManager -- CreateAPI UserManager 2015.11.02 21:35:20.305730700 >>> BnetCommon::Platform::APIInitialize_Resources -- CreateAPI Resources 2015.11.02 21:35:20.308185300 >>> BnetCommon::Platform::APIInitialize_Games -- CreateAPI Games 2015.11.02 21:35:20.310750000 >>> BnetCommon::Platform::APIInitialize_LocalStorage -- CreateAPI LocalStorage 2015.11.02 21:35:20.313864000 >>> BnetCommon::Platform::APIInitialize_Achievements -- CreateAPI Achievements 2015.11.02 21:35:20.316750300 >>> BnetCommon::Platform::APIInitialize_ProfanityFilter -- CreateAPI ProfanityFilter 2015.11.02 21:35:20.319847300 >>> BnetCommon::Platform::APIInitialize_Challenge -- CreateAPI Challenge 2015.11.02 21:35:20.323028700 >>> BnetCommon::Platform::APIInitialize_Report -- CreateAPI Report 2015.11.02 21:35:20.326108000 >>> BnetCommon::Platform::APIInitialize_Broadcast -- CreateAPI Broadcast 2015.11.02 21:35:20.329260300 >>> BnetCommon::Platform::APIInitialize_Notification -- CreateAPI Notification 2015.11.02 21:35:20.334304300 REGION[D3]: errcode=0 value=EU 2015.11.02 21:35:20.337656700 CONNECTION_STRING[D3]: errcode=0 value= 2015.11.02 21:35:20.340929300 CONNECTION_STRING_EU[BNA]: errcode=0 value=eu.actual.battle.net 2015.11.02 21:35:21.265068300 UnhandledExceptionFilter 2015.11.02 21:35:21.329175700 Saved dump file to 'D:\Blizzard\Diablo III\App-0.dmp' ---------------------------------------------- <ERROR-0> ***** UNHANDLED EXCEPTION: IN_PAGE_ERROR (c0000006) </ERROR-0> <STACK-0> ------------ Stack Crawl: ------------ DBG-ADDR<0129D140>("Diablo III.exe") DBG-ADDR<011E404E>("Diablo III.exe") DBG-ADDR<01030ABB>("Diablo III.exe") DBG-ADDR<00821F7D>("Diablo III.exe") DBG-ADDR<00822094>("Diablo III.exe") DBG-ADDR<013425BA>("Diablo III.exe") 74E13744 KERNEL32.DLL BaseThreadInitThunk+36 775DA064 ntdll.dll RtlSetCurrentTransaction+212 775DA02F ntdll.dll RtlSetCurrentTransaction+159 9 frames dumped </STACK-0> <MODULES-0> ------------------------------------------------------------------------------ ---------------------------------------- Loaded Modules ---------------------------------------- DBG-MODULE<00800000 01c0f000 "Diablo III.exe" "Diablo III.pdb" 0 {3727fa0d-7bb7-475e-bd5aeff16d8d13fa} 1 1441327982> DBG-MODULE<02510000 00149000 "icuin49.dll" "" 0 {00000000-0000-0000-0000000000000000} 0 1333660131> DBG-MODULE<10000000 00122000 "fmodex.dll" "fmodex.pdb" 0 {e5d86765-04ed-458f-960e3979ab3a2162} 1 1373402277> DBG-MODULE<4A800000 00107000 "icuuc49.dll" "" 0 {00000000-0000-0000-0000000000000000} 0 1333659974> DBG-MODULE<4AD00000 01122000 "icudt49.dll" "" 0 {00000000-0000-0000-0000000000000000} 0 1333660452> DBG-MODULE<60000000 0005d000 "ijl15.dll" "" 0 {00000000-0000-0000-0000000000000000} 0 969018715> DBG-MODULE<60DC0000 00610000 "battle.net.dll" "battle.net.pdb" 0 {0dea5aa9-c896-4a24-b8db4e41afbae60c} 3 1435362675> DBG-MODULE<621B0000 000a3000 "MSVCR90.dll" "msvcr90.i386.pdb" 0 {8aa2566f-d526-4dee-a01377a4f1543d05} 1 1430980390> DBG-MODULE<66F10000 000bf000 "MSVCR100.dll" "msvcr100.i386.pdb" 0 {da7b3ed8-d4af-49ef-a87d61651bd1d649} 2 1298074658> DBG-MODULE<66FD0000 00069000 "MSVCP100.dll" "msvcp100.i386.pdb" 0 {ce7fb6a1-0ef0-4315-8107764d8fea7dc2} 1 1298074689> DBG-MODULE<67180000 000bc000 "fastprox.dll" "fastprox.pdb" 0 {b3655468-1624-4639-bced12a438048ab7} 1 1436498932> DBG-MODULE<67BF0000 00011000 "wbemsvc.dll" "wbemsvc.pdb" 0 {d6fe6285-d542-442c-a6a601e1a9faeb7b} 1 1436498897> DBG-MODULE<67C70000 00066000 "wbemcomn.dll" "wbemcomn.pdb" 0 {a7135940-bc12-4c37-8fa257917c9c5b90} 1 1436498903> DBG-MODULE<689C0000 00091000 "apphelp.dll" "apphelp.pdb" 0 {c0a0eee0-dbee-4529-9826db6aa3fe394c} 1 1436498696> DBG-MODULE<6C460000 00021000 "DEVOBJ.dll" "devobj.pdb" 0 {121260ea-08e7-4663-b7ef81fcff67eee2} 1 1436498680> DBG-MODULE<6C720000 00023000 "WINMMBASE.dll" "winmmbase.pdb" 0 {0b30a8af-7954-4a87-938bab5890757fd2} 1 1436499176> DBG-MODULE<6D540000 00024000 "WINMM.dll" "winmm.pdb" 0 {7b667ead-d964-43bf-aa96e521d6203b57} 1 1436499172> DBG-MODULE<70780000 00018000 "MSACM32.dll" "msacm32.pdb" 0 {ea146c45-692a-4965-959ce44b6315e100} 1 1436499179> DBG-MODULE<71A90000 0013f000 "dbghelp.dll" "dbghelp.pdb" 0 {c715c87e-7ca1-43d7-ab62e065e2dbbee1} 1 1436499308> DBG-MODULE<72330000 00046000 "fwpuclnt.dll" "fwpuclnt.pdb" 0 {fe114618-e337-498e-8b59c52745359822} 1 1436498634> DBG-MODULE<72380000 00008000 "rasadhlp.dll" "rasadhlp.pdb" 0 {cf4988be-287b-4af4-a45a1d3b8d53be71} 1 1436499227> DBG-MODULE<72390000 00084000 "DNSAPI.dll" "dnsapi.pdb" 0 {d6691555-af20-49c3-a67ff5974c95bae5} 1 1436498690> DBG-MODULE<724F0000 001cc000 "d3d9.dll" "d3d9.pdb" 0 {b67574fb-bfde-49d8-9a647864e630c2ec} 1 1438225558> DBG-MODULE<72850000 00016000 "pnrpnsp.dll" "pnrpnsp.pdb" 0 {d87c7619-458c-48ec-8531a2b4d5a89700} 1 1436499225> DBG-MODULE<72A20000 00008000 "WINNSI.DLL" "winnsi.pdb" 0 {df34fd73-857d-49a4-9d828cea311fefa7} 1 1436498676> DBG-MODULE<72AE0000 00030000 "IPHLPAPI.DLL" "iphlpapi.pdb" 0 {7c2650eb-46fd-467f-b532c97f3d9d34d7} 1 1436498913> DBG-MODULE<72B10000 0004e000 "mswsock.dll" "wmswsock.pdb" 0 {0e2f7e67-008e-4a52-b29c473a0f0f6091} 1 1436498690> DBG-MODULE<72C20000 002c1000 "iertutil.dll" "iertutil.pdb" 0 {ef726693-b803-498c-ac6a0710721adf54} 1 1445403768> DBG-MODULE<72EF0000 0000b000 "winrnr.dll" "winrnr.pdb" 0 {5cb9d011-9567-40bf-b13021486a57b459} 1 1436498942> DBG-MODULE<72F00000 00012000 "napinsp.dll" "NapiNSP.pdb" 0 {e8d9a9df-55d8-49a8-83690dac1fca3f5f} 1 1436499286> DBG-MODULE<72F20000 000a7000 "WINHTTP.dll" "winhttp.pdb" 0 {0ab59c1f-b163-4203-a2c5e1cdf5bffb1d} 1 1437017541> DBG-MODULE<73060000 00224000 "WININET.dll" "wininet.pdb" 0 {8335af56-1bcb-4d7e-aa905467f038131f} 1 1442468100> DBG-MODULE<733E0000 00021000 "dbgcore.DLL" "dbgcore.pdb" 0 {00cbf2ec-784d-4371-9439ee9ec0402446} 1 1436498585> DBG-MODULE<73550000 0001d000 "dwmapi.dll" "dwmapi.pdb" 0 {88a55161-34e9-4fd6-9248c404a157170f} 1 1437098730> DBG-MODULE<73570000 00013000 "NLAapi.dll" "nlaapi.pdb" 0 {02096895-4fcd-4966-97e03442e6e83755} 1 1436499206> DBG-MODULE<73710000 00209000 "Comctl32.dll" "comctl32.pdb" 0 {8a6ac123-7816-479d-82c62f3da392ff90} 1 1436499525> DBG-MODULE<73D50000 00160000 "urlmon.dll" "urlmon.pdb" 0 {992134e1-4b05-414d-a3c6af7a15e26896} 1 1445403785> DBG-MODULE<73EB0000 0000d000 "wbemprox.dll" "wbemprox.pdb" 0 {935f35dc-0720-44ee-93d31fb584551965} 1 1436498914> DBG-MODULE<74440000 00075000 "uxtheme.dll" "wUxTheme.pdb" 0 {2f37bd7e-c30e-486a-a1aa55864de88008} 1 1437534426> DBG-MODULE<744C0000 0002f000 "rsaenh.dll" "rsaenh.pdb" 0 {65310c10-4ea5-487b-8f406bcf5476e624} 1 1436498959> DBG-MODULE<744F0000 0001b000 "bcrypt.dll" "bcrypt.pdb" 0 {a84a7c52-3ce2-4648-bbf026465277fc77} 1 1436498968> DBG-MODULE<74510000 00013000 "cryptsp.dll" "cryptsp.pdb" 0 {e8738e03-de29-47ab-89472a7b81416afa} 1 1436498943> DBG-MODULE<74560000 00008000 "VERSION.dll" "version.pdb" 0 {d283e9f5-6ca4-4db3-b3dfbfb7359bafb9} 1 1436498989> DBG-MODULE<745D0000 00008000 "WSOCK32.dll" "wsock32.pdb" 0 {6a5513f8-0a98-4074-9e0aed69e7da44d6} 1 1436499216> DBG-MODULE<74600000 00011000 "ondemandconnroutehelper.dll" "OnDemandConnRouteHelper.pdb" 0 {8f0f3e18-9339-432d-be49fc44174c5fdb} 1 1436499218> DBG-MODULE<74620000 00059000 "bcryptPrimitives.dll" "bcryptprimitives.pdb" 0 {e5a2e10a-38b0-48a5-aa6404a33040b855} 1 1436498959> DBG-MODULE<74680000 0000a000 "CRYPTBASE.dll" "cryptbase.pdb" 0 {90647918-b8e5-45c9-a81db34d18ee0781} 1 1436498680> DBG-MODULE<74690000 0001e000 "SspiCli.dll" "wsspicli.pdb" 0 {7cf094e5-02c1-4c27-9a919db2b85803da} 1 1436498676> DBG-MODULE<74730000 00176000 "KERNELBASE.dll" "wkernelbase.pdb" 0 {0464887f-7e86-49d2-9c0b05cb6129ae6c} 1 1436498730> DBG-MODULE<74970000 00175000 "CRYPT32.dll" "crypt32.pdb" 0 {e2bf3171-bad0-4615-b0697627f802bd63} 1 1436498972> DBG-MODULE<74AF0000 0014d000 "GDI32.dll" "wgdi32.pdb" 0 {9a956afc-1f8c-47b3-93ba25cbbf439a15} 1 1436926168> DBG-MODULE<74C40000 001ba000 "combase.dll" "combase.pdb" 0 {0b3a2830-5569-4cc3-8d178fcbaeae1de4} 1 1436499185> DBG-MODULE<74E00000 000f0000 "KERNEL32.DLL" "wkernel32.pdb" 0 {dd11bc82-d5a0-4f95-a527c7f7a24e48c2} 1 1436498721> DBG-MODULE<74EF0000 00036000 "cfgmgr32.dll" "cfgmgr32.pdb" 0 {d431120d-d57d-4014-980ea16b6c38d5ee} 1 1436498682> DBG-MODULE<74F30000 0000e000 "MSASN1.dll" "msasn1.pdb" 0 {c030e9f1-d49b-4cb9-ba786bfc7d77140d} 1 1436498941> DBG-MODULE<74FF0000 00044000 "shlwapi.dll" "shlwapi.pdb" 0 {c83e8fb4-1549-4517-a7db0133f617a70f} 1 1436499010> DBG-MODULE<75040000 0000c000 "kernel.appcore.dll" "Kernel.Appcore.pdb" 0 {077b8fe5-092b-47d4-9007e03f0c492eb0} 1 1436498687> DBG-MODULE<75050000 0005c000 "WS2_32.dll" "ws2_32.pdb" 0 {61b99f96-0921-438a-92546bf3220c8dff} 1 1436498696> DBG-MODULE<750B0000 013be000 "SHELL32.dll" "shell32.pdb" 0 {48bf2fc0-3691-4e1f-835027f5ae3fb15a} 1 1443149748> DBG-MODULE<76470000 0002b000 "IMM32.dll" "wimm32.pdb" 0 {53b58fa7-e011-4e22-8880def6c1bec052} 1 1436498829> DBG-MODULE<764A0000 00007000 "NSI.dll" "nsi.pdb" 0 {357536b7-5504-4258-971b04ccd0a17116} 1 1436498675> DBG-MODULE<76660000 00140000 "USER32.dll" "wuser32.pdb" 0 {0faff4d7-8951-4b8a-9151a84fe29acc27} 1 1436498850> DBG-MODULE<767A0000 00082000 "clbcatq.dll" "CLBCatQ.pdb" 0 {8fb9c2ea-4095-4404-a254409fdb85d023} 1 1436499120> DBG-MODULE<76890000 00006000 "PSAPI.DLL" "psapi.pdb" 0 {3d7b741e-75bd-44ca-b7fe909c0404b526} 1 1436498688> DBG-MODULE<768A0000 00092000 "OLEAUT32.dll" "oleaut32.pdb" 0 {1df9c919-2630-444b-bcf1ba979cadf82f} 1 1436498699> DBG-MODULE<76940000 0000f000 "profapi.dll" "profapi.pdb" 0 {948d2ab7-2fee-4fa9-ac2a7e2eab88ce02} 1 1436498677> DBG-MODULE<76950000 0007b000 "ADVAPI32.dll" "advapi32.pdb" 0 {e4043459-c129-48cf-87af8f61908e168a} 1 1436499382> DBG-MODULE<76A20000 00053000 "WLDAP32.dll" "wldap32.pdb" 0 {1e7709d8-45c7-4e98-915f360bfd991e3e} 1 1436498965> DBG-MODULE<76A80000 000be000 "msvcrt.dll" "msvcrt.pdb" 0 {21d147f0-c347-415d-8742d3b82ec12d94} 1 1436499470> DBG-MODULE<76B40000 000ac000 "RPCRT4.dll" "wrpcrt4.pdb" 0 {5a45a734-26d5-4d5a-a9bf314afa87c9b7} 1 1438225130> DBG-MODULE<76BF0000 0008d000 "shcore.dll" "shcore.pdb" 0 {eeff563a-0841-4e3d-8d5141327d52fce5} 1 1436499289> DBG-MODULE<76C80000 00044000 "powrprof.dll" "powrprof.pdb" 0 {6fac67ab-6ae7-4b5b-ad9b73ea617f19ba} 1 1436498687> DBG-MODULE<76CD0000 004dc000 "windows.storage.dll" "Windows.Storage.pdb" 0 {2a227a7a-6462-450c-98dce2c17e3ad778} 1 1442469711> DBG-MODULE<771B0000 000ea000 "ole32.dll" "ole32.pdb" 0 {63bc11d5-6b1d-4687-95e54dc34782be4f} 1 1436499100> DBG-MODULE<772A0000 00043000 "sechost.dll" "sechost.pdb" 0 {6cc04387-6036-425c-8b155438aff3d84e} 1 1436498685> DBG-MODULE<77460000 00120000 "MSCTF.dll" "msctf.pdb" 0 {99d4fe52-aa73-4b12-add8d17d2976a22b} 1 1436498851> DBG-MODULE<77580000 00179000 "ntdll.dll" "wntdll.pdb" 0 {f42e56bb-23df-4c2a-9caa683da90e032f} 1 1439013345> ------------------------------------------------------------------------------ </MODULES-0> ------------------------------------------------------------------------------ ---------------------------------------- x86 Registers ---------------------------------------- EAX = 00000001 EBX = 00000000 ECX = 74ee7c8a EDX = 00001000 ESI = 01b71ec0 EDI = 00000022 EBP = 0019fd60 ESP = 0019fcb4 EIP = 00cb9b70 FLG = 00210206 CS = 0023 DS = 002b ES = 002b FS = 0053 GS = 002b SS = 002b ---------------------------------------- Memory Dump ---------------------------------------- Code: 16 bytes starting at (EIP = 00CB9B70) 00CB9B70: 55 8B EC 6A FF 68 98 0F 67 01 64 A1 00 00 00 00 U..j.h..g.d..... Stack: 1024 bytes starting at (ESP = 0019FCB4) 0019FCB4: 40 D1 29 01 C0 1E B7 01 50 CD 8C 01 10 00 00 00 @.).....P....... 0019FCC4: A8 67 D9 10 00 00 00 00 F4 FC 19 00 5E 80 F7 74 .g..........^..t 0019FCD4: EC FC 19 00 32 59 2F 01 04 00 00 00 04 00 00 00 ....2Y/......... 0019FCE4: 62 80 F7 74 00 FD 19 00 7A 80 F7 74 08 FD 19 00 b..t....z..t.... 0019FCF4: 32 59 2F 01 04 00 00 00 04 00 00 00 00 00 00 00 2Y/............. 0019FD04: 82 81 F7 74 20 FD 19 00 32 59 2F 01 04 00 00 00 ...t ...2Y/..... 0019FD14: 04 00 00 00 00 00 00 00 AA 81 F7 74 38 FD 19 00 ...........t8... 0019FD24: 3C 26 90 00 70 33 13 10 00 00 00 00 00 02 00 00 <&..p3.......... 0019FD34: 04 00 00 00 54 FD 19 00 AD DC 9B 00 70 33 13 10 ....T.......p3.. 0019FD44: 00 02 00 00 21 00 00 00 80 00 00 00 50 CD 8C 01 ....!.......P... 0019FD54: 74 FD 19 00 55 EC 9B 00 EA 81 F7 74 74 FD 19 00 t...U......tt... 0019FD64: 4E 40 1E 01 08 2F 44 00 00 00 80 00 00 00 00 00 N@.../D......... 0019FD74: AC FE 19 00 BB 0A 03 01 28 1D B7 01 50 CD 8C 01 ........(...P... 0019FD84: 02 00 00 00 03 00 00 00 00 00 00 00 28 D0 8C 01 ............(... 0019FD94: 16 AA 32 00 00 00 00 00 B8 0B 00 00 00 00 00 00 ..2............. 0019FDA4: 38 00 00 00 70 FF 19 00 90 AD 5E 77 EC FD 19 00 8...p.....^w.... 0019FDB4: F0 0C AE 02 00 00 00 00 47 00 00 00 00 00 00 00 ........G....... 0019FDC4: 68 0B 14 00 00 00 00 00 3E 02 00 00 47 01 00 00 h.......>...G... 0019FDD4: 04 03 00 00 A9 01 00 00 57 18 00 00 90 CA 5F 77 ........W....._w 0019FDE4: C0 CC 5F 77 53 00 4F 00 7A 81 F7 74 78 FE 19 00 .._wS.O.z..tx... 0019FDF4: 93 81 02 01 00 00 80 00 08 2F 44 00 B4 81 02 01 ........./D..... 0019FE04: 30 00 00 00 00 00 00 00 90 CA 5F 77 00 00 00 00 0........._w.... 0019FE14: 00 00 00 00 00 00 80 00 00 00 00 00 07 00 01 00 ................ 0019FE24: 00 00 00 00 00 00 00 00 B8 C8 8C 01 00 00 00 00 ................ 0019FE34: 80 07 00 00 28 00 00 00 02 03 00 00 A7 01 00 00 ....(........... 0019FE44: 01 00 20 00 03 00 00 00 38 E1 13 00 00 00 00 00 .. .....8....... 0019FE54: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ 0019FE64: FF FF FF FF FF FF FF FF 03 03 00 00 A8 01 00 00 ................ 0019FE74: F2 82 F7 74 E0 FE 19 00 55 1F 82 00 00 00 80 00 ...t....U....... 0019FE84: 40 0B 83 01 08 2F 44 00 02 00 00 00 03 00 00 00 @..../D......... 0019FE94: 00 00 00 00 4C 0B 83 01 08 2F 44 00 E0 3C 90 00 ....L..../D..<.. 0019FEA4: 80 1D 82 00 26 82 F7 74 E0 FE 19 00 7D 1F 82 00 ....&..t....}... 0019FEB4: 08 2F 44 00 00 00 02 00 44 69 61 62 6C 6F 20 49 ./D.....Diablo I 0019FEC4: 49 49 00 00 D0 FE 19 00 90 FE 19 00 EC FE 19 00 II.............. 0019FED4: 89 20 82 00 A8 05 77 02 6A 82 F7 74 EC FE 19 00 . ....w.j..t.... 0019FEE4: 94 20 82 00 F4 D2 ED 01 80 FF 19 00 BA 25 34 01 . ...........%4. 0019FEF4: 00 00 80 00 00 00 00 00 08 2F 44 00 05 00 00 00 ........./D..... 0019FF04: 0A 83 F7 74 44 27 34 01 44 27 34 01 00 F0 FD FF ...tD'4.D'4..... 0019FF14: 44 00 00 00 6E 18 44 00 4E 18 44 00 02 18 44 00 D...n.D.N.D...D. 0019FF24: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ 0019FF34: 00 00 00 00 00 00 00 00 00 00 00 00 01 04 00 00 ................ 0019FF44: 05 00 00 00 00 00 00 00 00 00 00 00 01 00 01 00 ................ 0019FF54: 00 00 00 00 06 00 00 C0 00 00 00 00 08 2F 44 00 ............./D. 0019FF64: 00 00 00 00 04 FF 19 00 C4 F6 19 00 CC FF 19 00 ................ 0019FF74: AB 2B 34 01 9A 29 5D 75 00 00 00 00 94 FF 19 00 .+4..)]u........ 0019FF84: 44 37 E1 74 00 F0 FD FF 20 37 E1 74 44 AE B6 DA D7.t.... 7.tD... 0019FF94: DC FF 19 00 64 A0 5D 77 00 F0 FD FF 14 7E EA 15 ....d.]w.....~.. 0019FFA4: 00 00 00 00 00 00 00 00 00 F0 FD FF 06 00 00 C0 ................ 0019FFB4: D0 8C 7F 74 00 00 00 00 C4 F6 19 00 14 7E EA 15 ...t.........~.. 0019FFC4: A0 FF 19 00 C4 F6 19 00 E4 FF 19 00 40 0D 5F 77 ............@._w 0019FFD4: 58 9D 94 62 00 00 00 00 EC FF 19 00 2F A0 5D 77 X..b......../.]w 0019FFE4: FF FF FF FF EA D7 5F 77 00 00 00 00 00 00 00 00 ......_w........ 0019FFF4: 44 27 34 01 00 F0 FD FF 00 00 00 00 41 63 74 78 D'4.........Actx 001A0004: 20 00 00 00 01 00 00 00 5C 33 00 00 DC 00 00 00 .......\3...... 001A0014: 00 00 00 00 20 00 00 00 00 00 00 00 14 00 00 00 .... ........... 001A0024: 01 00 00 00 07 00 00 00 34 00 00 00 7C 01 00 00 ........4...|... 001A0034: 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ 001A0044: 00 00 00 00 00 00 00 00 02 00 00 00 4E EF 26 1A ............N.&. 001A0054: 98 02 00 00 44 00 00 00 E0 02 00 00 64 02 00 00 ....D.......d... 001A0064: 00 00 00 00 BA 71 32 F3 44 05 00 00 4A 00 00 00 .....q2.D...J... 001A0074: 90 05 00 00 4E 03 00 00 00 00 00 00 5B 49 59 2D ....N.......[IY- 001A0084: E0 08 00 00 32 00 00 00 14 09 00 00 06 03 00 00 ....2........... 001A0094: 00 00 00 00 CD EA CE 32 1C 0C 00 00 42 00 00 00 .......2....B... 001A00A4: 60 0C 00 00 3C 03 00 00 00 00 00 00 C8 5F 50 38 `...<........_P8 ------------------------------------------------------------------------------ 2015.11.02 21:35:21.898504700 Reporting Error. 2015.11.02 21:35:21.911303300 Launching D:\Blizzard\Diablo III\InspectorReporter\BlizzardError.exe with command line params:2015.11.02 21:35:21.913626000 D:\Blizzard\Diablo III\InspectorReporter\ReportedBugs\2015-11-02 21.35.21\ErrorReport.Bug2015.11.02 21:35:21.916074000 -simple2015.11.02 21:35:21.919255300 -nocancel2015.11.02 21:35:21.921954000 -product2015.11.02 21:35:21.924362300 Diablo III2015.11.02 21:35:21.926625300 -reopen2015.11.02 21:35:21.928834700 "D:\Blizzard\Diablo III\Diablo III Launcher.exe"2015.11.02 21:35:21.931192300 -attachment2015.11.02 21:35:21.933500300 D:\Blizzard\Diablo III\InspectorReporter\ReportedBugs\2015-11-02 21.35.21\D3Debug.txt2015.11.02 21:35:21.936226700 -attachment2015.11.02 21:35:21.939124300 D:\Blizzard\Diablo III\InspectorReporter\ReportedBugs\2015-11-02 21.35.21\App-0.dmp2015.11.02 21:35:21.942165000 2015.11.02 21:35:21.999273000 End of error report. | ||
 | Diablo 3 crashing and having problems installing.(2) | November-2-2015 1:04 PM PST (7 years ago) |
| Splike, Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Diablo 3 crashing and having problems installing.(5) | November-2-2015 1:44 PM PST (7 years ago) |
| Splike, Both crashes are a little different but they seem to be related to the connection. I'd try uninstalling and reinstalling the Battle.net Desktop App next. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
