|How to Write a Good Bug Report||October-19-2015 10:15 AM PDT (7 years ago)|
Welcome to Diablo III PTR Bug Report Forums! To get started on this forum, please read through this guide as it explains some Do's and Don't's for bug testing and reporting.
Ok, you found a bug, congratulations! But now what? This guide will explain how to accurately write a bug report.
When posting a bug, please begin with a one or two sentence Summary that attempts to accurately describe the bug. We should be able to understand at least 75% of the issue you are reporting simply by looking at your Summary. I understand that the size of the Summary has to be short, but please do your best.
After your Summary, include a brief description of the bug you experienced. Include as much RELEVANT information as you can. Where you in multiplayer? Could you reproduce the issue? Specifics are preferred as we need to know as much as possible about the issue.
If you have steps and can reproduce them consistently, write them out. This will help Quality Assurance get a must faster turn around time reproducing the issue and reporting it to the Diablo III developers.
Finally, it always helps to attach a link to Imgur (or another picture hosting site) that displays a screenshot of the bug. If you need to include a video, link to a video as well.
Types of Bugs
Below are some different types of bugs you may encounter in Diablo III. I also have included the specific information I would like for each bug reported of this type.
Combat bugs - These are pretty simple. If there is a broken skill in the game, include the name of the skill and the class that uses the skill.
Quest bugs - These can be complicated. For quest issues, we request that you include two things:
2. Please specify whether this occurred in multiplayer or solo play.
Environment bugs - Finally, Environment bugs round out the specific types of bugs I need more information about. For Environment bugs, please describe the issue you found and tell me what level area it is located in. The level area is simply the name of the sub-zone you are in and can be found above the minimap. Every location in the game has a level area, and it helps to know this before I start looking.
Screenshots are perfect for Environment bugs as well. They will accurately display the issue you are seeing. Screenshots can be taken by pressing Print Screen and can be found in the Screenshots folder in the Documents/Diablo III folder. Uploading a screenshot to an online photo site like Imgur and linking it back to your thread would help me a lot as well.
Crashes are getting their own section because of their complexity. One major way you can help Blizzard out is by filling out the crash box that appears if you crash. Simply write a description of what happened when you crashed. Were you in multiplayer? Again, specifics are key and can really help us narrow down the cause of any bugs you encounter and get them fixed as quickly as possible.
Again, welcome to the PTR!!! Following these guidelines will allow all of us to work together as efficiently as possible. Thanks for reading and enjoy your look at what's coming for the game in the future!