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Jejeba86 #1399
Game crashes while in party(1)Category: Technical SupportOctober-19-2015 8:54 PM PDT (7 years ago) Go to Blizzard forum post
It's the second time I try to play in a full party after upgrading my pc, and the game crashed the same way twice.
I'm running Windows 7 x64, and using a Radeon R9 380.
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Omrakos
Game crashes while in party(2)October-20-2015 6:25 AM PDT (7 years ago) Go to Blizzard forum post
Jejeba86,

Posted by: Jejeba86

the game crashed the same way twice


Could you provide a description of the crash? Was there an error message?

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Omrakos
Game crashes while in party(4)October-20-2015 8:54 AM PDT (7 years ago) Go to Blizzard forum post
Jejeba86,

Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

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Omrakos
Game crashes while in party(6)October-20-2015 9:40 AM PDT (7 years ago) Go to Blizzard forum post
Jejeba86,

I think I'd try updating both your video and sound drivers.

For AMD, they've released a new Catalyst Beta set of drivers which you can read about and get here.

They also have a couple of articles up describing how they recommend the installation and un-installation of drivers.

How-To Uninstall AMD Catalyst™ Drivers from a Windows® Based System

How-To Install AMD Catalyst™ Drivers for a Windows® Based System

For your sound device, this link should have the latest drivers for your system. R2.79 is the latest, released in June of 2015.

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