Avatar of SDulsky #1512
SDulsky #1512
Blizzard please screen freezing /w sound(1)Category: Technical SupportOctober-4-2015 11:07 PM PDT (7 years ago) Go to Blizzard forum post
hello all.. just recently about 2-3 months ago my computer has been freezing at ANY loading screen with sounds playing and i can move and click etc etc... it use to do it every now and then but now its just constant freezing. ill have to ALT+F4 and close my game..losing all progress /w rifts etc etc... not sure what to do... my buddies laptop doesnt have this issue at all period and his specs are so low!! blizzard help

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System Information
------------------
Time of this report: 10/5/2015, 01:05:20
Machine name: POOPNAKED-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell XPS420
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A07
Processor: Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz (4 CPUs), ~2.3GHz
Memory: 4096MB RAM
Available OS Memory: 4030MB RAM
Page File: 4143MB used, 3914MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 5670
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x68D8)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68D8&SUBSYS_200B1787&REV_00
Display Memory: 2773 MB
Dedicated Memory: 1014 MB
Shared Memory: 1758 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: DELL 1907FP
Monitor Id: DEL4014
Native Mode: 1280 x 1024(p) (60.020Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1404 (English)
Driver Version: 15.200.1062.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/15/2015 21:11:48, 1445224 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2B98-11CF-4B71-0100BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68D8
SubSys ID: 0x200B1787
Revision ID: 0x0000
Driver Strong Name: oem6.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:15.200.1062.0:pci\ven_1002&dev_68d8
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Playstation Gold (Wireless Stereo Headset)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_12BA&PID_0034&REV_0100&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 22:23:47, 109696 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7618&SUBSYS_10280215&REV_1002
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 22:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Speakers (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7618&SUBSYS_10280215&REV_1002
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 22:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Wireless Stereo Headset)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
Date and Size: 11/20/2010 22:23:47, 109696 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Hid Interface
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x12BA, 0x0034
FF Driver: n/a

Device Name: Hid Interface
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x12BA, 0x0034
FF Driver: n/a

Device Name: Hid Interface
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x12BA, 0x0034
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2939
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x413C, 0x2003
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x093A, 0x2510
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 63.4 GB
Total Space: 238.5 GB
File System: NTFS
Model: WDC WD2500KS-00MJB0 ATA Device

Drive: D:
Free Space: 76.8 GB
Total Space: 152.6 GB
File System: NTFS
Model: ST9160821AS ATA Device

Drive: E:
Model: TSSTcorp DVD+-RW TS-H653F ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

Drive: F:
Model: TSSTcorp DVD-ROM TS-H353B ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

Drive: G:
Model: DiscSoft Virtual SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: Intel(R) 82566DC-2 Gigabit Network Connection
Device ID: PCI\VEN_8086&DEV_294C&SUBSYS_02151028&REV_02\3&172E68DD&0&C8
Driver: n/a

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936
Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_02151028&REV_02\3&172E68DD&0&EA
Driver: n/a

Name: Texas Instruments 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_104C&DEV_8023&SUBSYS_02151028&REV_00\4&1CF725D4&0&50F0
Driver: n/a

Name: Intel(R) ICH9 Family PCI Express Root Port 1 - 2940
Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_02151028&REV_02\3&172E68DD&0&E0
Driver: n/a

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935
Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_02151028&REV_02\3&172E68DD&0&E9
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA60&SUBSYS_AA601787&REV_00\4&12424969&0&0108
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_02151028&REV_02\3&172E68DD&0&D8
Driver: n/a

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934
Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_02151028&REV_02\3&172E68DD&0&E8
Driver: n/a

Name: AMD Radeon HD 5670
Device ID: PCI\VEN_1002&DEV_68D8&SUBSYS_200B1787&REV_00\4&12424969&0&0008
Driver: n/a

Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_02151028&REV_02\3&172E68DD&0&D7
Driver: n/a

Name: Intel(R) ICH9 Family SMBus Controller - 2930
Device ID: PCI\VEN_8086&DEV_2930&SUBSYS_02151028&REV_02\3&172E68DD&0&FB
Driver: n/a

Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_02151028&REV_02\3&172E68DD&0&EF
Driver: n/a

Name: Intel(R) ICH9 Family 2 port Serial ATA Storage Controller 2 - 2926
Device ID: PCI\VEN_8086&DEV_2926&SUBSYS_02151028&REV_02\3&172E68DD&0&FD
Driver: n/a

Name: Intel(R) X38/X48 Express Chipset PCI Express Root Port - 29E9
Device ID: PCI\VEN_8086&DEV_29E9&SUBSYS_02151028&REV_00\3&172E68DD&0&30
Driver: n/a

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2939
Device ID: PCI\VEN_8086&DEV_2939&SUBSYS_02151028&REV_02\3&172E68DD&0&D2
Driver: n/a

Name: Intel(R) ICH9R/DO/DH 4 port Serial ATA Storage Controller 1 - 2920
Device ID: PCI\VEN_8086&DEV_2920&SUBSYS_02151028&REV_02\3&172E68DD&0&FA
Driver: n/a

Name: Intel(R) X38/X48 Express Chipset PCI Express Root Port - 29E1
Device ID: PCI\VEN_8086&DEV_29E1&SUBSYS_02151028&REV_00\3&172E68DD&0&08
Driver: n/a

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938
Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_02151028&REV_02\3&172E68DD&0&D1
Driver: n/a

Name: Intel(R) ICH9R LPC Interface Controller - 2916
Device ID: PCI\VEN_8086&DEV_2916&SUBSYS_00000000&REV_02\3&172E68DD&0&F8
Driver: n/a

Name: Intel(R) X38/X48 Express Chipset Processor to I/O Controller - 29E0
Device ID: PCI\VEN_8086&DEV_29E0&SUBSYS_02151028&REV_00\3&172E68DD&0&00
Driver: n/a

Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937
Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_02151028&REV_02\3&172E68DD&0&D0
Driver: n/a

Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_02151028&REV_92\3&172E68DD&0&F0
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
ATI Ticker,0x00200000,0,1,Ticker.ax,
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17514
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17514
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
DivX for Blizzard Decoder Filter,0x00800000,1,1,blizzard.ax,5.00.0002.0000
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17514
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17514
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17514
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17514
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17514
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17514
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17514
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17514
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17514
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17514
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17514
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17514
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17514
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17514
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17514

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17514
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17514

Audio Capture Sources:
Microphone (Wireless Stereo Hea,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17514
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17514

WDM Streaming Capture Devices:
Wireless Stereo Headset,0x00200000,2,2,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
HD Audio Headphone/Speakers,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HD Audio SPDIF out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Wireless Stereo Headset,0x00200000,2,2,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17514
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17514
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17514
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17514
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17514

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Playstation Gold (Wireless Ster,0x00200000,1,0,quartz.dll,6.06.7601.17514
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17514
Digital Audio (S/PDIF) (High De,0x00200000,1,0,quartz.dll,6.06.7601.17514
DirectSound: Digital Audio (S/PDIF) (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17514
DirectSound: Playstation Gold (Wireless Stereo Headset),0x00200000,1,0,quartz.dll,6.06.7601.17514
DirectSound: Speakers (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17514
Speakers (High Definition Audio,0x00200000,1,0,quartz.dll,6.06.7601.17514

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
Avatar of Omrakos
Omrakos
Blizzard please screen freezing /w sound(2)October-5-2015 8:06 AM PDT (7 years ago) Go to Blizzard forum post
SDulsky,

You might want to try using AMD's latest beta Catalyst video drivers and see if it makes a difference or not. I'm not sure if they will or not though. I've experienced the issue you describe on PCs using Nvidia cards as well, though it's a rare occurrence that I can't find any way to reproduce on demand.

http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx

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