 | Game stops working without crashing(1) | Category: Technical SupportOctober-4-2015 2:11 PM PDT (7 years ago)  |
| Playing D3, everything is fine, sub 100 ms latency. Randomly while playing the game mechanics just stops, I can move my char but everything else is just standing there. if I try to move away of the zone it just stops loading the game assests.. I have been unable to complete a 5 bounty to get a chest for 4 days, everytime while running the 5th it does this, and nothing short of alt-f4 gets me out of this. To see what i mean by "not loading the assets" : http://i.imgur.com/zyKRrNJ.jpg Trace : Tracing route to 12.192.222.10 over a maximum of 30 hops 1 2 ms 1 ms 1 ms mynetwork [192.168.2.1] 2 5 ms 4 ms 3 ms 10.11.19.233 3 9 ms 8 ms 9 ms 10.178.206.158 4 10 ms 8 ms 8 ms 10.178.206.159 5 23 ms 24 ms 22 ms agg1-montreal02_7-2-0.net.bell.ca [64.230.32.14] 6 24 ms 24 ms 27 ms core4-montreal02_xe0-0-4-0_core.net.bell.ca [64.230.170.249] 7 27 ms 27 ms 27 ms tcore4-ashburnbk_hundredgige0-8-0-0.net.bell.ca[64.230.79.110] 8 21 ms 21 ms 21 ms bx2-ashburn_ae1.net.bell.ca [64.230.79.53] 9 24 ms 25 ms 25 ms 12.89.71.9 10 98 ms 95 ms 99 ms cr81.mpsmn.ip.att.net [12.122.113.102] 11 97 ms 95 ms 98 ms cr1.cgcil.ip.att.net [12.122.18.21] 12 98 ms 100 ms 94 ms cr2.dvmco.ip.att.net [12.122.31.85] 13 95 ms 91 ms 95 ms cr1.slkut.ip.att.net [12.122.30.25] 14 95 ms 95 ms 106 ms cr1.la2ca.ip.att.net [12.122.30.30] 15 98 ms 99 ms 95 ms cr83.la2ca.ip.att.net [12.123.30.109] 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. | ||
 | Game stops working without crashing(2) | October-5-2015 1:29 PM PDT (7 years ago) |
| Corburn, Could you run a pathping test so we can get a bit more information? Run it while you're in a play session for the most meaningful results, assuming you see the problem occur again while playing. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Game stops working without crashing(4) | October-5-2015 2:12 PM PDT (7 years ago) |
| Corburn, Ok, what we're looking for is any router hops experiencing packet loss and whether or not the loss continues past that point. The packet loss is the first value after the ms reading at the beginning at each hop and is give as a percentage. We can ignore those hops with 100% loss reported as they're just programmed not to respond to the type of packets being by the test. They still pass the data through. Your pathping above isn't showing any loss. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Game stops working without crashing(6) | October-6-2015 6:29 AM PDT (7 years ago) |
| Corburn, You're right, the pathping results are perfectly fine showing no packet loss or issues. Let's go ahead and look at the rest of your game installation. Have you run the game's Scan and Repair utility yet? That may be able to detect a problem and fix it in lieu of reinstalling the game, though a reinstall may still be needed. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
