Diablo III
Avatar of Yangerbang #1882
Yangerbang #1882		Black Screen at load up(1)Category: Technical SupportSeptember-30-2015 5:11 PM PDT (7 years ago) Go to Blizzard forum post
Hi there,

I'm using my wife's new laptop and was hoping to be able to play some d3 on it.
When the game loads, it just goes completely black but I can see the d3 icon and there's music playing. Hopefully this laptop is capable of running d3.
Here are the specs

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System Information
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Time of this report: 9/30/2015, 17:07:01
Machine name: DESKTOP-K1P0NNQ
Operating System: Windows 10 Pro 64-bit
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: X555LAB
BIOS: X555LAB.303
Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz (4 CPUs), ~2.2GHz
Memory: 8192MB RAM
Available OS Memory: 8096MB RAM
Page File: 1680MB used, 6414MB available
Windows Dir: C:\Windows
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10240.16384 64bit Unicode

[b]D3Prefs.txt
PreferencesVersion "46"
PlayedCutscene0 "0"
PlayedCutscene1 "0"
PlayedCutscene2 "0"
PlayedCutscene3 "0"
PlayedCutscene4 "1"
DisplayModeFlags "0"
DisplayModeWindowMode "0"
DisplayModeWinLeft "0"
DisplayModeWinTop "0"
DisplayModeWinWidth "1366"
DisplayModeWinHeight "728"
DisplayModeUIOptWidth "1366"
DisplayModeUIOptHeight "768"
DisplayModeWidth "1366"
DisplayModeHeight "768"
DisplayModeRefreshRate "60"
DisplayModeBitDepth "32"
DisplayModeMSAALevel "1"
Gamma "1.000000"
MipOffset "0"
ShadowQuality "5"
ShadowDetail "0"
PhysicsQuality "1"
ClutterQuality "3"
Vsync "0"
Letterbox "0"
Antialiasing "1"
DisableScreenShake "0"
LowFX "0"
LockCursorInFullscreenWindowed "0"
LimitForegroundFPS "1"
MaxForegroundFPS "150"
LimitBackgroundFPS "1"
MaxBackgroundFPS "8"
DisableTrilinearFiltering "0"
ColorCorrection "1"
MipBias "-0.000000"
ReflectionQuality "0"
HardwareClass "4"
PCIVendor "32902"
PCIDevice "5654"
flSafeZoneLeft "0.000000"
MasterVolume "1.000000"
EffectVolume "0.800000"
MusicVolume "0.800000"
NarrationVolume "0.800000"
AmbientVolume "0.800000"
ChannelsToUse "32"
SoundDriver "0"
SpeakerMode "0"
ReverseSpeakers "0"
QuestSubtitlesEnabled "0"
CinematicsSubtitlesEnabled "0"
PlayInBackground "0"
MuteSound "0"
MuteEffects "0"
MuteAmbient "0"
MuteVoice "0"
MuteMusic "0"
Avatar of Omrakos
Omrakos		Black Screen at load up(3)October-1-2015 8:29 AM PDT (7 years ago) Go to Blizzard forum post
Yangerbang,

Try changing either or both of these lines in the D3Prefs.txt file.

DisplayModeWindowMode "0"
Vsync "0"

to

DisplayModeWindowMode "1"
Vsync "1"

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[Post edited one time, last edit by Omrakos at October-2-2015 6:47 AM PDT (7 years ago)]
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