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klaus #2754
cant play - graphic and performance issues(1)Category: Technical SupportSeptember-1-2015 9:47 AM PDT (7 years ago) Go to Blizzard forum post
hey,

i have massive performance problems with this game.

this is my hardware:

i5 2,8 GHZ
20 GB Ram
NVIDIA Gforce GTX 460

is there a known issue with this hardware-setup ??
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Omrakos
cant play - graphic and performance issues(2)September-1-2015 9:53 AM PDT (7 years ago) Go to Blizzard forum post
klaus,

Hard to say from just that info. Having 20 Gigs ram means you're mixing module sets which can sometimes be problematic.

Let's see your dxdiag info first though and if you would, describe what you mean by "massive performance problems".

You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

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Omrakos
cant play - graphic and performance issues(6)September-1-2015 11:26 AM PDT (7 years ago) Go to Blizzard forum post
klaus,

If you hear the fan spinning up, it's the video card reacting to an overheating condition. It's likely throttling itself down to keep from being damaged which will impact your performance quite a bit.

I'd first check to make sure the video card's heatsink assembly isn't full of dust. You'd need to remove the card pretty much to check for that and use canned air to clean it out if necessary.

Other than that, you can limit the FPS the game can run at in the in-game menu. It's under Options. You'd have to place a checkmark next to the slider for Max Foreground FPS and then set it to a value like 60 FPS. Enabling Vertical Sync should have the same effect on the same page. That will limit the frame rate effectively to your monitor's refresh rate.

If the card continues to heat up after all this and with the frame rate at 60, I'd try another card.

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Omrakos
cant play - graphic and performance issues(8)September-1-2015 12:21 PM PDT (7 years ago) Go to Blizzard forum post
klaus,

If your video card fan is spinning up like that , it's likely to be a cooling problem. How hot do you see it getting?

Maybe it's your CPU fan instead?

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