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Zilian #1904
High latency spikes. Unplayable(1)Category: Technical SupportSeptember-4-2015 12:02 PM PDT (7 years ago) Go to Blizzard forum post
My latency is constantly going up and down from 50ms to 1500ms. It's constantly killing me in-game.

Here is a trace route I did while doing a greater rift.

Host % Sent Recv Best Avrg Wrst Last
DD-WRT 2 893 883 0 86 4838 0
96.120.61.33 2 875 859 9 83 4914 9
xe-4-2-0-0-sur03.beaverton.or.bverton.comcast.net 2 876 860 9 79 4031 138
ae-1-0-sur04.beaverton.or.bverton.comcast.net 2 879 865 9 91 4510 11
et-2-0-0-0-0-ar03.troutdale.or.bverton.comcast.net 3 855 835 11 81 4511 14
he-0-4-0-2-cr02.seattle.wa.ibone.comcast.net 3 852 830 15 83 3825 22
he-0-12-0-0-pe04.seattle.wa.ibone.comcast.net 2 877 863 15 97 4567 20
as7018.seattle.wa.ibone.comcast.net 3 847 823 0 80 3231 20
cr83.st0wa.ip.att.net 3 845 821 37 101 4383 44
cr2.ptdor.ip.att.net 2 866 849 38 118 4502 41
cr2.sffca.ip.att.net 3 863 844 36 109 3823 64
cr2.la2ca.ip.att.net 3 853 831 0 109 3822 40
12.123.249.77 2 869 852 35 112 3822 42
No response from host 100 192 0 0 0 0 0
No response from host 100 192 0 0 0 0 0
No response from host 100 192 0 0 0 0 0
...
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Omrakos
High latency spikes. Unplayable(2)September-4-2015 12:08 PM PDT (7 years ago) Go to Blizzard forum post
Zilian,

You're having (or had at the time this was taken) a problem right at the beginning in your router which propagates the rest of way to the destination..

DD-WRT 2 893 883 0 86 4838 0

I'd suggest powering it down and back on 5 minutes later and re-run the test.

Also, did your router come with the DD-WRT firmware or did you add it yourself? Is it supported by the router manufacturer?

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Omrakos
High latency spikes. Unplayable(4)September-4-2015 12:20 PM PDT (7 years ago) Go to Blizzard forum post
Zilian,

Try the same test with another destination like Microsoft.com and compare the first hop.

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Omrakos
High latency spikes. Unplayable(6)September-4-2015 12:59 PM PDT (7 years ago) Go to Blizzard forum post
Zilian ,

DD-WRT 0 336 336 0 41 2716 1

This is still indicating some sort of a problem possibly. During the time your router was being "pinged", it took over 2.7 seconds at least once to respond. It could be normal for your router, but it's not something seen very often. Something is causing a delay. This test won't uncover what it is, just that it exists.

The fact it's happening going to another site means it's nothing to do with our network though.

If we look at the average ping time responses, they're within reason except for the first hop to your router which should be much lower. This is for both Microsoft and Blizzard destinations.

Do you use a wireless connection to your router?

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Omrakos
High latency spikes. Unplayable(10)September-4-2015 1:31 PM PDT (7 years ago) Go to Blizzard forum post
Zilian,

Running a wired connection is the first troubleshooting step when dealing with a connection issue involving wireless. We really don't offer support for a wireless connections due to so many uncontrollable variables but we can offer basic suggestions. Your data suggests a problem there so that's where I have to concentrate.

Why can't you run a temporary wired connection?

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