Avatar of Selestiall #1317
Selestiall #1317
D3 crashes on Windows 10(1)Category: Technical SupportAugust-30-2015 1:48 PM PDT (7 years ago) Go to Blizzard forum post
The game itself won't even launch at all when I try to play the game...At the moment all of my drivers are up-to-date. Below is the screen shot of what is happening and my tech specs. It was running completely fine when I had Windows 8.1 and I just did a clean install of Windows 10 Pro...

http://imgur.com/GIs9bQF

System Information report written at: 08/30/15 15:40:41
System Name: DESKTOP-FS1SLCK
[System Summary]

Item Value
OS Name Microsoft Windows 10 Pro
Version 10.0.10240 Build 10240
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-FS1SLCK
System Manufacturer
System Model
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz, 2301 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. E1756IG6.10A, 5/17/2012
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.10240.16384"
User Name DESKTOP-FS1SLCK\bendr
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.90 GB
Available Physical Memory 6.24 GB
Total Virtual Memory 9.77 GB
Available Virtual Memory 8.03 GB
Page File Space 1.88 GB

Card name: NVIDIA GeForce GT 650M
Manufacturer: NVIDIA
Chip type: GeForce GT 650M
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_0FD1&SUBSYS_10CD1462&REV_A1
Display Memory: 6035 MB
Dedicated Memory: 1990 MB
Shared Memory: 4044 MB
Current Mode: n/a
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Driver File Version: 10.18.0013.5560 (English)
Driver Version: 10.18.13.5362
DDI Version: 12
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 8/7/2015 06:07:03, 15627520 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: n/a
Vendor ID: 0x10DE
Device ID: 0x0FD1
SubSys ID: 0x10CD1462
Revision ID: 0x00A1
Driver Strong Name: oem16.inf:0f066de32ad677cb:Section005:10.18.13.5362:pci\ven_10de&dev_0fd1&subsys_10cd1462
Rank Of Driver: 00D10001
Video Accel: n/a
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
Deinterlace Caps: n/a
D3D9 Overlay: n/a
DXVA-HD: n/a
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Avatar of Omrakos
Omrakos
D3 crashes on Windows 10(3)September-1-2015 1:33 PM PDT (7 years ago) Go to Blizzard forum post
Relihta,

Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder.

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