Avatar of Virtutis #6590
Virtutis #6590
Unable to begin Game(1)Category: Technical SupportSeptember-14-2015 7:16 AM PDT (7 years ago) Go to Blizzard forum post
So, I just killed the boss in the goblin treasure realm, dropped a bunch of loot but by that stage my bags were full. So I portalled back to empty bags, went back to realm but upon loading the realm the game froze and would not come back from being non-responsive so it had to be terminated.

I can now log back in, get to my character, click start game and it starts loading, looks like its about to enter the game - and then the game vanishes. No error message, just suddenly I am back at the desktop again and have to go back to the log in and try again.

I have tried 4 times now and the game just keeps vanishing and won't let me back in. I am not sure what is happening..
Avatar of Omrakos
Omrakos
Unable to begin Game(2)September-14-2015 7:20 AM PDT (7 years ago) Go to Blizzard forum post
Virtutis,

Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder.

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