Avatar of Tansika #2742
Tansika #2742
Latency up from 150-200 normal to 800-3500ms unplayable.(1)Category: Technical SupportAugust-31-2015 1:32 PM PDT (9 years ago) Go to Blizzard forum post
Hi there.

I have (since the new patch) had unplayable latencies. Pre-patch I was running normal on about 170ms but the last few nights I have nothing better than 800, sometimes going up to almost 4000ms. I don't seem to have these issues on WoW, HS and HoTS.

Nothing changed, except for patch update on D3. I am wired to a router and then WiFi to AP. I tried a reset on both the router and the WiFi receiver, nothing helped. (which I don't think is the issue in any case otherwise I would have expected it on other applications as well.)

I am on Win10, with all the latest drivers installed.

Tracert as follows:
Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 5 ms 14 ms 172.31.1.86
3 10 ms 7 ms 8 ms 172.19.16.73
4 11 ms 9 ms 10 ms 192.168.129.84
5 15 ms 29 ms 8 ms 192.168.180.5
6 16 ms 11 ms 10 ms 192.168.145.12
7 32 ms 10 ms 10 ms cr2-vl369-brp-gwf.sonicwireless.co.za [41.79.195.69]
8 30 ms 10 ms 10 ms er2-e12-nete-cr2-gwf.sonicwireless.co.za [41.79.195.162]
9 18 ms 10 ms 10 ms acrt1-gwf-gi00-ac-snc01-vl236.wolcomm.net [197.157.64.137]
10 30 ms 33 ms 29 ms cr1-gwf-agr1-vl14.wolcomm.net [197.157.77.0]
11 * * * Request timed out.
12 45 ms 29 ms 29 ms agr1-isd-cr1-vl14.wolcomm.net [197.157.77.9]
13 33 ms 39 ms 35 ms 3-1-16.bear1.Johannesburg2.Level3.net [212.73.206.29]
14 239 ms 240 ms 232 ms ae-127-3513.edge6.Amsterdam1.Level3.net [4.69.162.226]
15 220 ms 215 ms 219 ms 4.68.111.178
16 * * * Request timed out.

from 16 it times out till 30.

Pathping as follows:
Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:
0 Christo-PC.lan [192.168.1.116]
1 192.168.1.1
2 172.31.1.86
3 172.19.16.73
4 192.168.129.84
5 192.168.180.5
6 192.168.145.12
7 cr2-vl369-brp-gwf.sonicwireless.co.za [41.79.195.69]
8 er2-e12-nete-cr2-gwf.sonicwireless.co.za [41.79.195.162]
9 acrt1-gwf-gi00-ac-snc01-vl236.wolcomm.net [197.157.64.137]
10 cr1-gwf-agr1-vl14.wolcomm.net [197.157.77.0]
11 * * *
Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Christo-PC.lan [192.168.1.116]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 11ms 0/ 100 = 0% 0/ 100 = 0% 172.31.1.86
0/ 100 = 0% |
3 14ms 0/ 100 = 0% 0/ 100 = 0% 172.19.16.73
0/ 100 = 0% |
4 14ms 0/ 100 = 0% 0/ 100 = 0% 192.168.129.84
0/ 100 = 0% |
5 15ms 0/ 100 = 0% 0/ 100 = 0% 192.168.180.5
0/ 100 = 0% |
6 15ms 0/ 100 = 0% 0/ 100 = 0% 192.168.145.12
0/ 100 = 0% |
7 16ms 0/ 100 = 0% 0/ 100 = 0% cr2-vl369-brp-gwf.sonicwireless.co.za [41.79.195.69]
0/ 100 = 0% |
8 16ms 1/ 100 = 1% 1/ 100 = 1% er2-e12-nete-cr2-gwf.sonicwireless.co.za [41.79.195.162]
0/ 100 = 0% |
9 22ms 0/ 100 = 0% 0/ 100 = 0% acrt1-gwf-gi00-ac-snc01-vl236.wolcomm.net [197.157.64.137]
100/ 100 =100% |
10 --- 100/ 100 =100% 0/ 100 = 0% cr1-gwf-agr1-vl14.wolcomm.net [197.157.77.0]

Trace complete.

I would really appreciate some support on the matter.
Looking forward to your response.
Thanks.
Avatar of Velnrak
Velnrak
Latency up from 150-200 normal to 800-3500ms unplayable.(2)August-31-2015 1:42 PM PDT (9 years ago) Go to Blizzard forum post
Hi Tansika,

Thanks for posting here in the forum. Your trace looks ok. Did you run this trace when you were lagging? A WinMTR can take a longer sample, and you can leave it running in the background while you play.
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