 | The Game Keeps Updating(1) | Category: Technical SupportSeptember-14-2015 11:17 AM PDT (7 years ago)  |
| Recently I've noticed that every time I close a game (WoW / Diablo III), Diablo specifically always starts an update. It "updates" and then immediately says it's playable. It doesn't matter if I play WoW or Diablo but once I close the game this "update" process always happens lately. Any clue as to why? | ||
 | The Game Keeps Updating(2) | September-14-2015 1:03 PM PDT (7 years ago) |
| Garzhvog, I'd probably try uninstalling and then reinstalling the Battle.net Desktop App. You can get it again from your Account Management page. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| The Game Keeps Updating(6) | September-15-2015 8:22 AM PDT (7 years ago) |
| You might try deleting the Battle.net cache data next. Deleting the Battle.net cache folder ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| The Game Keeps Updating(8) | September-15-2015 1:41 PM PDT (7 years ago) |
| Garzhvog, Try running the game's scan and repair utility. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| The Game Keeps Updating(10) | September-15-2015 2:28 PM PDT (7 years ago) |
| Garzhvog, Could you try creating a new Windows User account, and then logging out of Windows and back in with the new account and see if it still happens? ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| The Game Keeps Updating(12) | September-15-2015 3:06 PM PDT (7 years ago) |
| Garzhvog, The other user you reference in this thread states he has to wait a couple of minutes for the phantom update while you state it's immediate. That's enough of a difference in the symptom for me not to think it's related or if it is, it can be traced to something on your PCs. All I can do is troubleshoot issues on your PC in this forum. If you believe it's a bug in the game, you need to post in the Bug Reports forum instead as I have no way to investigate a bug like that. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| The Game Keeps Updating(14) | September-16-2015 6:42 AM PDT (7 years ago) |
| I've found another thread in a different forum, Battle.net Technical Support, which contains several somewhat related posts on the issue. The devs have asked users there for more information so you might want to keep an eye on the thread and see what they come up with. http://us.battle.net/en/forum/topic/18695106616 ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| The Game Keeps Updating(18) | September-17-2015 6:40 AM PDT (7 years ago) |
| I'm told the developers are aware of the issue. They've identified and fixed at least one condition that can cause it and are working on another one still. A fix will be included in an upcoming update to the Desktop App but they've not given an ETA as to when that might take place yet. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
