Avatar of Thijmen #1531
Thijmen #1531
diablo 3 crash on startup windows 10(1)Category: Technical SupportAugust-13-2015 12:53 PM PDT (7 years ago) Go to Blizzard forum post
Hi,

I updated to windows 10 when it launched and since then i'm not able to launch diablo 3, all other blizzard games are working just fine.
sometimes it crashes and i can submit a text why it crashed.
sometimes it crashes and it just says diablo3.exe doesn;t respond.

i searched around a bit and it probably is due to my graphics card, but i can't find a solution so thats why i came here.

i have a amd radeon HD 7800 series.

thanks in advance

gr
Thijmen
Avatar of Omrakos
Omrakos
diablo 3 crash on startup windows 10(3)October-27-2015 6:25 AM PDT (7 years ago) Go to Blizzard forum post
Tatmouse,

Could you please post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder.

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