 | error:395002(1) | Category: Technical SupportJuly-21-2015 9:05 PM PDT (7 years ago)  |
| My account can not log in, error:395002, how to do? | ||
 | error:395002(19) | July-23-2015 1:32 PM PDT (7 years ago) |
| PTR issues should be posted on either the PTR Feedback or PTR Bug Reports forums. I believe they're aware of this issue already and are working on a resolution. ______________________________________________________________ I'm available in the forums Monday - Friday 6:30 am - 3:30 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| error:395002(23) | July-23-2015 1:47 PM PDT (7 years ago) |
| Slats, Your account is showing a couple of characters having played in the last hour or so. Did this just start for you? The internal investigation for the issue with the PTR also mentions reports on the live servers but I haven't seen any reports all day until this post, in which it appeared the users were on the PTR. ______________________________________________________________ I'm available in the forums Monday - Friday 6:30 am - 3:30 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| error:395002(25) | July-23-2015 1:53 PM PDT (7 years ago) |
| Inferno, And you're stuck now not able to get back in? Have you tried a different character? ______________________________________________________________ I'm available in the forums Monday - Friday 6:30 am - 3:30 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| error:395002(29) | July-23-2015 2:02 PM PDT (7 years ago) |
| Inferno, Ok, I went ahead and issued the account a reset on this end but I don't really expect it to help. That's about all I can do though for this issue. This error pretty much just occurs when a player attempts to enter a game when they haven't been fully removed from a previous game or if another server is mistakenly keeping a player locked for some reason. Let me know if the reset helped or not. ______________________________________________________________ I'm available in the forums Monday - Friday 6:30 am - 3:30 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| error:395002(34) | July-23-2015 2:18 PM PDT (7 years ago) |
| Hong, It doesn't appear so, no. I'm seeing now people were reporting this in the General Discussion forum 21 hours ago which is why I wasn't seeing it. "Our devs are looking into it" is about all I can tell you right now. When they update their progress, I'm notified, and I'll pass on anything I can when I see it. ______________________________________________________________ I'm available in the forums Monday - Friday 6:30 am - 3:30 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| error:395002(36) | July-23-2015 2:58 PM PDT (7 years ago) |
| Inferno, Glad to hear it. I still haven't seen any updates as to the progress of their investigation. ______________________________________________________________ I'm available in the forums Monday - Friday 6:30 am - 3:30 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
