 | Game Loading freeze with AMD(1) | Category: Technical SupportJuly-29-2015 10:21 AM PDT (7 years ago)  |
| hi Blizzard i have a problem ingame all of the game goes fine but if i go to the "desolate sands" and my PC is freezing but the rest goes fine my System: Win10 Catalyst Control Center 15.7.1 | ||
 | Game Loading freeze with AMD(2) | July-29-2015 10:28 AM PDT (7 years ago) |
| Foxley, Can I get your dxdiag info please? I'd like to check if your hardware is known to have this issue. We've had a workaround in place for quite some time now asking users to revert to an older driver but that's not going to work now for Windows 10. You can find this information in the Direct X Diagnostic Tool: (not sure if the info below is accurate for Windows 10 but you just need to find the dxdiag program) Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
| Game Loading freeze with AMD(11) | July-30-2015 6:32 AM PDT (7 years ago) |
| The info in this thread has been sent over to our QA/Compatibility departments for review. I'll need to wait until they get back to me before I can provide any more information. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
 | Game Loading freeze with AMD(44) | September-5-2015 5:04 PM PDT (7 years ago) |
| Hi all! Right now there are two main options to resolve this issue: 1. Keep trying new AMD drivers until they successfully fix their issue. (We've reported it to them) 2. Use this workaround. It's unsupported and "try at your own risk," but it seems to be getting the job done. Happy demon slaying! __________________________________________________ How do you feel about my attempt to assist you? | ||
| Game Loading freeze with AMD(50) | September-10-2015 7:27 AM PDT (7 years ago) |
| OldMcDonald, "I am not using an AMD graphics card" , "I'm running a Radeon HD7450" All Radeons are AMD cards. ______________________________________________________________ I'm available in the forums Monday - Friday 6:00 am - 3:00 pm Pacific Time, Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
