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Nevalistis
[Resolved] PTR Game Termination Issue - 7/15(1)Category: PTR FeedbackJuly-15-2015 10:26 AM PDT (5 years ago) Go to Blizzard forum post
Updated: 7/15 3:56 p.m. PDT

The PTR servers have stabilized. Game terminations should no longer be occurring. We'll be continuing to monitor, but the issue should now be resolved.

Thank you for your patience!

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7/15 at 2:09 p.m. PDT

We are beginning to see a resurgence of game terminations. Our team is once again investigating the source of this issue for additional troubleshooting.

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7/15 at 12:20 p.m. PDT

We’ve issued a resolution to the PTR servers that should address this issue.

However, a small number of players may continue experiencing terminated games, though fewer instances of this issue should result over the next 60-90 minutes. We’re continuing to monitor performance as this resolution takes hold and we will provide an additional update once this has been completed.

Thank you.

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7/15 at 10:06 a.m. PDT

We are aware of and actively investigating an issue where players may encounter an error that immediately terminates their game session on the PTR.

While we have attempted some resolutions, at this time, this issue is currently ongoing. We are continuing to investigate alternative resolutions and will provide additional updates in this thread as they become available.

If you encounter this issue and want to provide a report, we ask that you post your experience in this thread and refrain from creating a new thread. This will help keep our forum free of clutter for other feedback.

Thank you, as always, for your diligent testing and your patience while we work to resolve this issue.
[Post edited three times, last edit by Nevalistis at July-15-2015 3:56 PM PDT (5 years ago)]
Avatar of Nevalistis
Nevalistis
PTR Game Termination Issue - 7/15(3)July-15-2015 12:20 PM PDT (5 years ago) Go to Blizzard forum post
Updated: 7/15 at 12:20 p.m. PDT

We’ve issued a resolution to the PTR servers that should address this issue.

However, a small number of players may continue experiencing terminated games, though fewer instances of this issue should result over the next 60-90 minutes. We’re continuing to monitor performance as this resolution takes hold and we will provide an additional update once this has been completed.

Thank you.
Avatar of Nevalistis
Nevalistis
PTR Game Termination Issue - 7/15(4)July-15-2015 2:09 PM PDT (5 years ago) Go to Blizzard forum post
Updated: 7/15 at 2:09 p.m. PDT

We are beginning to see a resurgence of game terminations. Our team is once again investigating the source of this issue for additional troubleshooting.
Avatar of Nevalistis
Nevalistis
[Resolved] PTR Game Termination Issue - 7/15(5)July-15-2015 3:56 PM PDT (5 years ago) Go to Blizzard forum post
Updated: 7/15 3:56 p.m. PDT

The PTR servers have stabilized. Game terminations should no longer be occurring. We'll be continuing to monitor, but the issue should now be resolved.

Thank you for your patience!
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