Avatar of SilverShield #3433
SilverShield #3433
Can not conect to eur server(1)Category: Technical SupportApril-21-2016 12:18 PM PDT (8 years ago) Go to Blizzard forum post
Hi,
I can connect to battle net and can play on Asia server and US server, but it stopped in the game "Connecting to battle server" (Eur server).

I played the game before several hours, but it is down now.

Thank you very much~
Avatar of Delmoryth
Delmoryth
Can not conect to eur server(2)April-23-2016 9:20 AM PDT (8 years ago) Go to Blizzard forum post
Hello SilverShield,

Please, make sure to follow all the steps in this article, including advanced:
battle.net/support/article/611

If the issue persists, please provide us with the following information so we can look into it:

- Details of issue:
- Date/time it started:
- City/Country:
- Internet Provider:
- Traceroute (right after a disconnection or whenever you're experiencing the issue)
- Pathping (right after a disconnection or whenever you're experiencing the issue)
- Looking Glass report (right after a disconnection or whenever you're experiencing the issue)

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