 | Stuck at trying to retrieve hero. Error 395002(1) | Category: Technical SupportApril-11-2016 6:27 AM PDT (9 years ago)  |
| Seem to recall experiencing this one weekend on the PTR, it fixed itself, but now it appears to be happening on live. http://tinypic.com/r/un1ps/9 It times out with an error 395002. Please help Bliz gods. | ||
 | Stuck at trying to retrieve hero. Error 395002(51) | April-11-2016 6:57 AM PDT (9 years ago) |
| Hello all, We are investigating the connection issues that are affecting Diablo III at the moment. We are sorry for the inconvenience. We'll update you as soon as we have any news, either here on in Twitter (@BlizzardCSEU_EN). Remember you don't need a Twitter account to check our profile, you just have to click on the link. ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
 | Stuck at trying to retrieve hero. Error 395002(54) | April-11-2016 7:01 AM PDT (9 years ago) |
| Hello everyone, Thank you for your reports, we have escalated this issue to our engineers for further investigation, and we'll provide further details as soon as we can. Please also follow us on Twitter for services updates. _________________________________________________________ How's my driving? Let me know! https://www.surveymonkey.com/s/Hagut | ||
| Stuck at trying to retrieve hero. Error 395002(61) | April-11-2016 7:20 AM PDT (9 years ago) |
| Even though some of you can connect already, the issue is still being investigated. We don't know 100% sure if it is fixed, so I would recommend not using hardcore characters for now, just in case. ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| Stuck at trying to retrieve hero. Error 395002(64) | April-11-2016 8:17 AM PDT (9 years ago) |
| Hello all, The issue seems to be resolved now, you should be able to play now without further issues. :) Thank you all for your patience, see you in Sanctuary! ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
