Avatar of r0b0tb0y #2396
r0b0tb0y #2396
Can't start game...(1)Category: Technical SupportApril-9-2016 2:30 AM PDT (4 years ago) Go to Blizzard forum post
Since yesterday , I have a very annoying problem. I start the game from Bnet client, go in game menu and when I click 'start game', everything hangs.Diablo III exe is not responding. Deleted all cache folders, all bnet clients, nothing helps.D3 won't start...
In task manager can't kill it or any of Agent.exe , Bnet helper etc. So can't play :(
Tried PTR runs like a charm, no problems whatsoever!
I googled a lot so far nothing works for me.I played two days ago, everything was fine,didn't install anything hardware or software.
Does anyone has/had similar problem and found a solution?Thanks in advance.
Avatar of Kiemmaki
Kiemmaki
Can't start game...(5)April-9-2016 11:55 AM PDT (4 years ago) Go to Blizzard forum post
Heiho SoD,

have you tried adding the Diablo 3 folder to the exclusions or your antivirus-programm?

Kind regards

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https://www.surveymonkey.com/r/Kiemmaki
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Kiemmaki
Can't start game...(7)April-9-2016 1:21 PM PDT (4 years ago) Go to Blizzard forum post
Heiho Bugra,

same question for you. Have you tried adding the Diablo 3 folder to the exclusions of your antivirus-programm?

Kind regards

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Whats your opinion?

https://www.surveymonkey.com/r/Kiemmaki
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Kiemmaki
Can't start game...(9)April-13-2016 6:10 AM PDT (4 years ago) Go to Blizzard forum post
Hello r0b0tb0y,

Are you still having problems when creating a game? Because from what i can see, you have been playing this morning.

Kind regards

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What's your opinion?

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Kiemmaki
Can't start game...(11)April-13-2016 6:36 AM PDT (4 years ago) Go to Blizzard forum post
Hello again,

what you could try is, to add the battle.net app to the rules of your antivirus as well. This is worth a try for the start. Also, since there was an update this morning, you could recreate the rules in your antivirus for Diablo 3. Remove the rule and set a new one.

Kind regards

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https://www.surveymonkey.com/r/Kiemmaki
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Kiemmaki
Can't start game...(13)April-13-2016 11:22 AM PDT (4 years ago) Go to Blizzard forum post
Hello r0b0tb0y,

Does your anti-virus have a scanner as well? You might try turning just the scanner off. This should help in some cases as well.

Kind regards

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What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
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Kiemmaki
Can't start game...(15)April-13-2016 12:05 PM PDT (4 years ago) Go to Blizzard forum post
Hello r0b0tb0y,

That is good to hear. Have fun playing and let us know when there is something else we can help you with.

Kind regards

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What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
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