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Centurion #2615
Application encountered an unexpected error(1)Category: Technical SupportMarch-22-2016 9:48 AM PDT (4 years ago) Go to Blizzard forum post
Hi,

for the past couple of hours I've been trying to get Diablo 3 to launch. However, everytime I press 'play' on the Battle.net launcher I get an error screen which reads 'The application encountered an unexpected error'. This is the error code I get:

7F2E747F-1D3C-418D-81B0-9558079A2F0D

Can someone help me out please?
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Delmoryth
Application encountered an unexpected error(2)March-23-2016 3:24 AM PDT (4 years ago) Go to Blizzard forum post
Hello Centurion,

Delete the Battle.net Cache folder:
battle.net/support/article/6141

Delete the Battle.net Tools folder:
battle.net/support/article/6504

If the issue persists, take a look at this article and follow all the steps there, including the advanced:
battle.net/support/article/6300064

If you still have issues after that, please create a MSInfo file and paste the content on the thread:
battle.net/support/article/200581

You can paste the content of the file on a web like Pastebin and provide us with the link. :)

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Delmoryth
Application encountered an unexpected error(4)March-23-2016 9:57 AM PDT (4 years ago) Go to Blizzard forum post
If the issue persists, please follow these instructions:

If you still have issues after that, please create a MSInfo file and paste the content on the thread:
battle.net/support/article/200581

You can paste the content of the file on a web like Pastebin and provide us with the link. :)


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Delmoryth
Application encountered an unexpected error(6)March-27-2016 5:34 AM PDT (4 years ago) Go to Blizzard forum post
Glad to read that! Hope you can play without any further issues, but if it happens again don't hesitate on coming back so we can look into it. :)

Enjoy Sanctuary!

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Delmoryth
Application encountered an unexpected error(8)April-10-2016 3:47 AM PDT (4 years ago) Go to Blizzard forum post
Hello Dave93,

If you have an AMD graphic card, make sure you update your drivers. Some driver versions are known to cause crashes in that particular area of the game. From what I've heard from other players, the latest Crimson Edition driver should fix the issue.

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