Avatar of butterflycry #1479
butterflycry #1479
BEX error(1)Category: Technical SupportMarch-21-2016 9:22 AM PDT (9 years ago) Go to Blizzard forum post
Here is the error that I have been having for the last week.

If I delete everything and reinstall, it works for about a day or two and then it starts again, same error. I have restarted my computer, did what was suggested on another thread with deleting the program files, which caused me to have to reinstall the game. It doesn't happen on my husband's computer, just mine.

Problem signature:
Problem Event Name: BEX
Application Name: Diablo III.exe
Application Version: 2.4.0.36090
Application Timestamp: 56d9ceb8
Fault Module Name: StackHash_4c0d
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 80000008
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 4c0d
Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433
Additional Information 3: 4c0d
Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433
Avatar of Delmoryth
Delmoryth
BEX error(3)March-21-2016 10:30 AM PDT (9 years ago) Go to Blizzard forum post
Hello buttherflycry,

Please, take a look at this article and follow the steps you haven't tried yet. Don't forget about the advanced steps:
battle.net/support/article/6300064

If the issue persists, please create a DxDiag file and paste the content on the thread:
battle.net/support/article/200581

You can either paste the content of the file on a web like Pastebin and provide us with the link, or paste it on your response using the code tag (pre button).

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Avatar of Delmoryth
Delmoryth
BEX error(7)March-22-2016 4:33 AM PDT (9 years ago) Go to Blizzard forum post
Driver Date/Size: 6/17/2015 02:10:27, 15866992 bytes


Apart form what Shammoz said (thanks a lot for the help!), I would recommend updating your drivers. Your issue might not be related at all, but outdated drivers can cause all sorts of problems.
battle.net/support/article/200576

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Avatar of Delmoryth
Delmoryth
BEX error(12)March-23-2016 10:10 AM PDT (9 years ago) Go to Blizzard forum post
I don't see anything out of the ordinary on the DxDiag. Could I ask for a MSInfo as well? Sometimes it contains more data that could help us pin-point the issue. You have instructions here:
battle.net/support/article/200581

As with the DxDiag, a Pastebin or similar link would be nice. :)

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