 | Latency issues(1) | Category: Technical SupportApril-4-2016 5:25 AM PDT (9 years ago)  |
| Hello Support for the last 5 or so days I have been having serious issues with latency. Some times is it rubberbanding where latency is about 50 then jumps to over 200o and other times it just never gets below the 1000+. Thank you for any help Adam Troublshooting so far: - Restarted the computer multiple times - All drivers are up to date - I have fully removed Diablo and reinstalled it. - I have disabled all parts of Norton Antivisus - I have also tried forcing Diablo onto ANZ servers using "OnlineService.Matchmaking.ServerPool=AU1" but still has the same issues. - Modem has been restarted multiple times, also done leaving it unplugged for over 60 seconds. - I have low latency on WoW and other online games. It seems to be Diablo-specific. - Date/time it started: Approx 31/3/16 - City/Country: Townsville, Queensland Australia - Internet Provider: Exetel NBN - Traceroute: Tracing route to 103.4.115.248 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms dsldevice.gateway [10.0.0.138] 2 * 34 ms 35 ms 203.1.233.220.static.exetel.com.au [220.233.1.203] 3 145 ms 35 ms 34 ms 10.1.23.128 4 35 ms 38 ms 35 ms 55497.syd.equinix.com [45.127.172.99] 5 42 ms 34 ms 34 ms 103.4.115.248 Trace complete. - Pathping: Tracing route to 103.4.115.248 over a maximum of 30 hops 0 Capra.gateway [10.0.0.40] 1 dsldevice.gateway [10.0.0.138] 2 203.1.233.220.static.exetel.com.au [220.233.1.203] 3 10.1.23.128 4 55497.syd.equinix.com [45.127.172.99] 5 103.4.115.248 Computing statistics for 125 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Capra.gateway [10.0.0.40] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% dsldevice.gateway [10.0.0.138] 9/ 100 = 9% | 2 34ms 9/ 100 = 9% 0/ 100 = 0% 203.1.233.220.static.exetel.com.au [220.233.1.203] 1/ 100 = 1% | 3 54ms 11/ 100 = 11% 1/ 100 = 1% 10.1.23.128 0/ 100 = 0% | 4 35ms 11/ 100 = 11% 1/ 100 = 1% 55497.syd.equinix.com [45.127.172.99] 0/ 100 = 0% | 5 35ms 10/ 100 = 10% 0/ 100 = 0% 103.4.115.248 Trace complete. - Looking Glass report: TRACEROUTE: traceroute to 220.233.117.244 (220.233.117.244), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.383 ms 0.474 ms 0.577 ms 2 * * * 3 Blizzard (Blizzard) 0.345 ms * * 4 12.129.193.249 (12.129.193.249) 155.761 ms 155.809 ms 155.948 ms 5 cr1.la2ca.ip.att.net (12.122.128.182) 2.208 ms 2.221 ms 2.224 ms 6 cr1.la2ca.ip.att.net (12.122.128.182) 2.225 ms 4.992 ms 4.997 ms 7 ggr2.la2ca.ip.att.net (12.122.128.97) 3.629 ms 3.635 ms 2.463 ms 8 las-bb1-link.telia.net (80.239.193.213) 2.042 ms 2.142 ms 2.248 ms 9 las-b3-link.telia.net (213.155.134.77) 1.558 ms 1.541 ms 1.476 ms 10 213.248.81.166 (213.248.81.166) 1.630 ms 1.646 ms 1.647 ms 11 203.208.172.189 (203.208.172.189) 1.555 ms 1.558 ms 1.551 ms 12 203.208.191.170 (203.208.191.170) 153.555 ms 153.582 ms 203.208.177.130 (203.208.177.130) 150.771 ms 13 * * * 14 * * * 15 * * * 04/04/2016 12:11:38 UTC -------------------- PING: PING 220.233.117.244 (220.233.117.244) 56(84) bytes of data. 04/04/2016 12:11:38 UTC -------------------- MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.4 0.5 0.4 0.8 0.2 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. Blizzard 0.0% 10 0.4 3.9 0.3 35.0 10.9 4. 12.129.193.249 0.0% 10 75.6 32.1 0.4 237.6 75.9 04/04/2016 12:11:38 UTC -------------------- | ||
 | Latency issues(2) | April-4-2016 8:31 AM PDT (9 years ago) |
2 * 34 ms 35 ms 203.1.233.220.static.exetel.com.au [220.233.1.203] 3 145 ms 35 ms 34 ms 10.1.23.128 2 34ms 9/ 100 = 9% 0/ 100 = 0% 203.1.233.220.static.exetel.com.au [220.233.1.203] 1/ 100 = 1% | 3 54ms 11/ 100 = 11% 1/ 100 = 1% 10.1.23.128 0/ 100 = 0% | Both the traceroute and pathping show packet loss very early in the connection, and the traceroute also shows a latency spike on the third hop. I would recommend contacting your internet provider, passing both the traceroute and pathping to them, so they can look into it and make sure everything is working fine. ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| Latency issues(4) | April-6-2016 1:09 AM PDT (9 years ago) |
Got the same problem its unplayble !!it takes forever for me to login aswell never had this problem!!lets see if they can actually fix something in there life If you have connection issues, please make sure you follow all the steps in this article, including advanced: battle.net/support/article/611 If the issue persists, please provide us with the following information so we can look into it: - Details of issue: - Date/time it started: - City/Country: - Internet Provider: - Traceroute (right after a disconnection or whenever you're experiencing the issue) - Pathping (right after a disconnection or whenever you're experiencing the issue) - Looking Glass report (right after a disconnection or whenever you're experiencing the issue) ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| Latency issues(6) | April-10-2016 3:45 AM PDT (9 years ago) |
| Connection issues can have many causes, and sometimes they only manifest with specific games or programs. It's important to follow the troubleshooting steps anyway, because we need to discard the most common reasons for connection issues before checking more in-depth. We also need the information I've asked for, since it helps us realize where the issue is happening; that way we can either advice the player, or escalate to our technical team if needed. So please, if you have connection issues, follow the instructions on my previous response in this thread. __________________________________________________________ ¿Tienes algún comentario sobre mi atención? ¡Házmelo llegar! | ||
